6 Patient service representative Jobs in De Pere, WI
Prevea Health Services is Hiring a Patient service representative Near De Pere, WI
Description
Patient Service Representative
Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health they're our employees.
We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success.
Together we are the best place to get care and the best place to give care.
Job Summary
The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and / or visitors in a friendly and positive manner.
This position acts as a liaison between patients and medical staff. The Patient Service Representative (PSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.
What you will do
- Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
- Obtain and confirm accurate demographic and insurance coverage information.
- Route medical inquiries, complaints & messages to appropriate parties.
- Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
- Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
- Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
- Schedule and confirm patient appointments.
- Provide accurate daily batch and / or deposits to appropriate staff for processing.
Education Qualifications
High School Diploma and / or GED Required
Experience Qualifications
1-3 years Experience in customer service, insurance and / or healthcare setting Preferred
Skills and Abilities
- Display proficient telephone and computer skills with clear and professional speaking abilities.
- Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
- Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
- Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
- Capable of effectively and positively interacting with staff members throughout the company.
- Promote teamwork and provide a supportive environment throughout the organization.
- Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
- Able to work independently and think critically using provided information.
Physical Demands
- Sit - Constantly
- Stand - Rarely
- Walk - Rarely
- Drive - Rarely
- Climb (Stairs / Ladders) - Rarely
- Bend (Neck) - Frequently
- Gross Manipulation (Hands / Arms) - Rarely
- Squat - Rarely
- Twist / Turn (Neck) - Occasionally
- Lift / Carry 0-10 lbs. - Rarely
- Lift / Carry 11-25 lbs. - Rarely
- Lift / Carry 26-35 lbs. - Rarely
- Push / Pull up to 10 lbs. - Rarely
- Push / Pull 11-25 lbs. - Rarely
- Reach (Above shoulder level) - Rarely
- Reach (Below shoulder level) - Constantly
- Simple Grasping (Hands / Arms) - Constantly
- Fine Manipulation (Hands / Arms) - Constantly
- Gross Manipulation (Hands / Arms) - Constantly
Working Conditions
Noise - Occasionally
Hearing Requirements
- Hears Whispers
- Hears Whispers 3-8 feet - Constantly
Vision Requirements
- Color Discrimination - Constantly
- Near Vision (Correctable to Jaeger 2 or 20 / 40 binocular) - Constantly
- Distance Vision (Correctable to Snellen chart 20 / 40 binocular) - Constantly
Prevea is an Equal Employment Opportunity / Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire.
Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit
Last updated : 2024-04-27
Job Summary
Full Time
$39k-52k (estimate)
04/28/2024
07/26/2024
The job skills required for Patient service representative include Customer Service, Scheduling, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient service representative positions, which can be used as a reference in future career path planning. As a Patient service representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service representative. You can explore the career advancement for a Patient service representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
01/31/2022: Chico, CA
May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
01/20/2022: Akron, OH
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
02/08/2022: Florence, SC
Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.
02/17/2022: Terre Haute, IN
A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
02/17/2022: Saginaw, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
01/18/2022: Amarillo, TX
Patient confidentiality must remain a primary concern.
01/31/2022: Sioux City, IA
Know how to feel, express and receive gratitude.
02/15/2022: Akron, OH
Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
01/02/2022: Norfolk, VA
Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
01/09/2022: Lafayette, LA
Step 3: View the best colleges and universities for Patient Service Representative.
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