Description

Do you want to join an industry leading artisan bakery that specializes in pretzel bread? With 100 years of experience behind us, we bake Pretzilla® Soft Pretzel Bread, a brand of soft pretzel buns and bites that is drawing fans across the country. Just like our great products, we are looking for great people to join our family. We provide a culture where you truly belong, and now you have the opportunity to be part of the revolution! Because we treat you like family, you will enjoy competitive wages and excellent benefits that include Medical, Dental, Vision, 401K, PTO, Personal Days, and Paid Holidays!

SUMMARY: Reporting directly to the Director of Customer Operations, the Customer Service Specialist is responsible for providing extraordinary customer service. The Customer Service Specialist will be tasked with onboarding new customers, managing customer orders from PO to pick up to final payment, and customer communications including managing incoming email, product pricing, and general product inquiries. The individual in this role will also assist with maintaining our broker relationships and customer promotions.

RESPONSIBILITIES:

· Accurately complete the daily Order Management cycle including entering orders into ERP system, updating customers on status, and collaborating on escalated order dates/products.

· Manage incoming customer calls related to product availability, delivery, and general inquiries.

· Route customer issues to appropriate person and track complaint in database.

· Contact customers to ensure order pickups are scheduled.

· Assist Accounts Payable to resolve invoice discrepancies.

· Follow and understand proper Good Hygiene, Safe Work Practices, and Good Manufacturing Practices (GMP’s) to aid in providing a safe quality product.

· Other responsibilities as assigned.

Requirements

SKILLS & QUALIFICATIONS:

· Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time is essential.

· Exceptional interpersonal skills and ability to navigate organizations to build relationships and garner support; ability to work collaboratively with cross-functional teams.

· Exceptional communication skills and situational adaptability; capable of clearly conveying Pretzilla standards.

· Ability to work independently and efficiently, exercise initiative, resourcefulness, and good judgement.

· Flexible and comfortable working under pressure in a fast-paced environment.

EDUCATION & EXPERIENCE:

• Required
  • One (1) to three (3) years of experience in a customer-facing role
  • Previous experience working with distributors and brokers.
  • Proficient in the use of the Microsoft Office Suite of Products: Excel, PowerPoint, Word, Access, Outlook
• Preferred
  • Previous experience with EAP/CRM systems, specifically Microsoft NAV

WORK ENVIRONMENT:

· This job operates in both a manufacturing plant as well as a warehouse with varying temperatures.

· While performing the essential functions of this position, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing in environments with varied temperatures. This position requires frequent pulling, carrying, and lifting up to 50 lbs.

Pretzilla is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**The above is intended to describe the general content of and requirements for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements