Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If this sounds like you, we want you on our team!

Our Prestige Subaru location has a RARE opening in our BDC department. We are currently hiring an appointment generator/BDC reps. Why work with us?

• 5-day work weeks - CLOSED ON SUNDAYS
• Dealership closes at 7pm!
• Flexible Saturday shifts (2 Saturdays per month required)
• No prior automotive experience needed - Training is provided
• Competitive pay plans with base bonus

Our sales appointment generators/BDC reps are the initial contact for Internet sales leads. The main objective is to assist guests with product information questions and set them up with an appointment to meet with a sales professional.

What we offer:

• A culture of caring, belonging, and respect for everyone
• Managers that people want to work with
• Career growth and advancement
• Leadership development, innovative training, and learning systems
• Competitive compensation plans
• 401k retirement plans with company match
• Comprehensive health benefits packages, including telehealth and behavioral health services
• Industry-leading maternity and paternity leave
• Relocation packages
• Paid employee referral program
• Recognition and bonus programs
• Paid time off, bereavement, and vacation benefits
• Employee discounts on parts, service, vehicle purchases, and local entertainment

Responsibilities:

• Answer customer calls and establish follow-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show
• Provide customers with product information and direct them to appropriate dealership resources
• Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily

Qualifications:

• Prior customer service experience
• Excellent teamwork skills
• Positive and hardworking demeanor
• Strong computer skills with the ability to use computer software
• Eagerness to improve and collaborative attitude
• Time management skills
• Strong listening skills with ability to build rapport with others
• Organizational skills
• Valid Driver’s license with acceptable motor vehicle record
• High school diploma or equivalent

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Work setting:

• In-person

Application Question(s):

• Are you able to work 2 Saturdays per month? **MUST ANSWER THIS QUESTION TO BE CONSIDERED FOR THE POSITION*
• Are you able to work Holidays? *MUST ANSWER TO BE CONSIDERED FOR THE ROLE*
• Are you able to work until 7pm *MUST ANSWER THIS QUESTION TO BE CONSIDERED FOR THE POSITION*

Experience:

• Customer service: 2 years (Preferred)
• Phone etiquette: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person