SALES ASSISTANT – LIGHTING SHOWROOM

General Purpose

The Sales Assistant provides sales and administrative support in the retail showroom to Sales Representatives, and to Customers as needed.

Essential Duties

• Answer phones and direct callers to appropriate Sales Representative or department
• Take accurate and complete messages as needed
• Greet customers as they arrive and assist them, or direct them to a Sales Representative, as appropriate
• Check voicemail daily and route messages as appropriate per company policy
• Call customers when orders are ready and file paperwork per company policy
• Coordinate customer pick-ups with warehouse personnel; direct customers to warehouse with proper paperwork
• Assist Sales Representatives as requested
• Process basic customer data and sales information in computer system
• Track Sales Order status in ITE computer system
• Process returns to stock, and process parts order through the RGA department
• Process Sales Orders cancellations, and coordinate with Purchasing if item is already on PO
• Update all Sales Representatives and other personnel with all status information
• Assist Store Supervisor with weekly bank deposits
• Gather office supply order requests
• Assist in maintaining appearance of showroom, cleanliness and tidiness of all work areas

Education and Experience

• Proficiency in English
• Skilled in use of Microsoft Office Suite, including Outlook
• Experience in retail sales operations; lighting experience a strong plus
• High School Diploma required

Key Competencies

• Superior customer service attitude and skills
• Highly self-motivated
• High degree of accuracy and attention to detail
• Proficiency in data entry
• Ability to understand product information and inventory procedures
• Excellent verbal and written communication skills
• Strong personal organizational skills
• Ability to participate as a team member