Required Qualifications

vDemonstrates an understanding of arithmetic.

vMust have, as a minimum, one (1) year of experience with demonstrated success in a position in the facility or in another related health care facility.

vKnowledgeable of insurance coverage and authorization process pertaining to long-term care is helpful.

Major Duties and Responsibilities

Participates in an open and collaborative relationship between the business office and the admissions office, both working toward shared facility goals for occupancy and collections.

Performs duties daily in the admissions office as assigned by the Admissions Director to facilitate the conversion of referrals to admission status.

Knows at all times, the status of each referral.

Communicates with external team members regarding referral status and any additional information needed to assist with the admission decision.

Communicates daily with the Business Office to complete financial evaluations for potential residents and payment options including but not limited to printing of the Common Working File, printing Medicaid Eligibility, and identifying the pay status with the resident/representative prior to admitting the resident.

Knows, at all times, which payment entities require prior authorization for payment and secures prior authorization when required.

Maintains working knowledge of facility’s practices related to all pay status types such as other insurances, Medicare A, Medicaid, Private, Veteran’s Administration contracts, and hospital contracts, etc.

May at times be required to complete mental health screenings as required by federal and state regulations prior to admission.

Assists with processing referrals timely on a daily basis as assigned by the Admissions Director.

Ensures residents are admitted, transferred and discharged from the facility software accurately on a daily basis.

Records resident pay status changes on the facility’s internal daily census communication tool.

Records resident pay status accurately in the resident’s record at time of admission.

Behaves in a manner aligned with facility goals for occupancy and customer service.

Meets with potential residents/representatives daily and provides information about the facility.

Provides tours of the facility daily, and as requested by potential residents/representatives.

Works in a helpful and pleasant manner, daily using the telephone to communicate with families, residents, hospitals, insurance companies, etc. related to processing referrals.

Works numerous times a day using a computer, electronic medical record, spreadsheets, and other tools related to processing referrals.

Completes admission paperwork and files according to facility policy.

Informs the Admissions Director of obstacles or barriers to admitting residents.

Maintains daily referral tracking information as assigned by the Admissions Director.

Communicates with interdisciplinary team members timely regarding room assignments for pending admissions.

Demonstrates interpersonal relationship skills by developing and maintaining trust with coworkers.

Completes the daily census.

Participates in facility assessment activities as needed, such as carrying out duties assigned as part of a performance improvement committee.

Collaborates with members of the interdisciplinary team, family members, hospitals and community, etc. in a manner that resolves issues and improves the admissions process.

Promotes teamwork, mutual respect, and effective communication.

Participates in the facility’s plan of correction response to an inspection survey and implements any follow-up as designated by the Admissions Director.

Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.