PREMIER SUBARU is actively hiring for an Express Service Advisor in Branford, CT!

***Entry Level, We Will Train, Competitive Pay Structure, Fun Environment, and Opportunity for Career Growth ***

The Express Advisor is the first step towards Main Shop Advisor positions

Position Overview:

The Express Lube Service Advisor is responsible for scheduling service work in the service department and selling additional needed service to customers. The Express Service Advisor is the dealership's first-line customer-relations and service representative.

What We Offer:

• Competitive pay structure
• Career growth and opportunity for advancement
• Paid time off that accrues from day one of employment
• An extensive benefits package including medical, dental, vision, life and disability insurance, and more
• 401(k) with employer contribution!
• Gym membership reimbursement
• Employee discounts
• Fun team atmosphere

Who We Are:

Premier Subaru is a part of the Premier Auto Group - a family of dealerships located throughout Connecticut. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together we are dedicated to honesty, integrity, caring, clarity, and excellence, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction.

Who You Are:

• You have exceptional communication, organization, and follow-up skills that result in an outstanding customer experience
• You are a team player, and when under pressure, you maintain a positive attitude with customers, peers, and management
• You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
• You are professional, career-minded, with character, skill, and drive;
• You value continual training & professional development
• You have proven ability to set and achieve targeted goals
• You consistently meet or exceed productivity and service standards
• You have keen technical skills and thrive on learning

Essential Functions:

• Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon
• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Obtain customer and vehicle data
• Schedule appointments using dealership approved forms
• Communicate the need for additional work when needed; explain the details to the customer, including the extra cost and time consideration, and document properly on repair order
• Handle telephone inquires regarding work in process and appointments and returns phone messages promptly
• Advise customers of parts ordered and make an appointment to have them installed before the customer leaves
• Assist the service manager as necessary
• Adheres to all company policies, procedures, and safety standards

Additional Requirements:

• You have a minimum of one-year prior-automotive experience
• Possess a valid driver's license and have a favorable motor vehicle record
• Ability to pass a pre-employment background check
• Authorized to work in the United States

Either apply through this website or, to our Service Team directly by asking for Brian Galaz.

Job Type: Full-time

Pay: $46,980.00 - $69,850.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Automotive: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person