2 Solution Advisor Jobs in Gilbert, AZ
Premier Auto Center is Hiring a Solution Advisor Near Gilbert, AZ
**Please read the entire description, to be considered for this position**
As part of the application process, all applicants must take the Culture Index Assessment by clicking on the link below. Only applications that complete the assessment within 48 hours of submitting their resumes will be considered for hire.
https://go.cultureindex.com/s/N6lmBa4Xy7
JOB TITLE: Solution Advisor
DEPARTMENT/DIVISION: Sales
EXEMPT STATUS: Non-Exempt
REPORTS TO: Store Manager
JOB SUMMARY: The mission of the Solution Advisor is to follow the Proven Process 100% of the time, while self-generating customers through social media, previous customers, referrals, and references. The Solution Advisor sells used car inventory to the company's customers, following the process of car buying and standards of gross profit set by the Company. The Solution Advisor functions as a trusted advisor in the car buying process, providing advice and direction to the customer. The Solution Advisor works to ensure customer satisfaction through the entire buying process by following company processes & policies.
MOST CRITICAL OUTCOME:
KEY PERFORMANCE DRIVERS:
KEY RESPONSIBILITIES: | |
· Welcomes customers to dealership, following company scripts and procedures. · Assists customers in choosing a vehicle, by asking questions and listening carefully to answers. · Offers road tests to customers. Follows dealership policies & procedures to obtain the appropriate ID from the customer to protect the company from loss. · Explains the Premier Process of buying a vehicle in a clear, professional, and knowledgeable manner. · Knows and understands the concepts of equity, and negative equity and is able to explain the principles to a customer. · Works with the Desk Manager and Sales Manager/Closer during the negotiation process to gather customer information. · Works with customer in a professional manner, using the Premier Process, to negotiate the vehicle purchase with assistance from Store Manager, Desk Manager and/or Sales Manager/Closer as needed. · Can clearly describe the details of the Peace of Mind 90-day warranty provided to customers and can easily answer customer questions regarding warranty coverage details. · Participates in vehicle inspections and appraisals. · Solicits and searches for new customers on a regular basis making maximum use of various marketing tools, including company-provided Facebook page and other prospecting tools available to him/her. · Utilizes the dealership's customer follow-up & customer development systems. · Assists in lot merchandising as directed by Store Manager and/or Sales Manager/Closer. · Acts as mentor to new Solutions Advisor. · Attends and takes part in all sales team meetings when at work or when otherwise requested. · Conducts him/herself in accordance with the Company's Code of Conduct and handles all company transactions in a legal & ethical manner, following federal, state & local regulations. · Maintains a professional appearance, wearing company-approved workwear and by following the company dress code. · Performs other tasks, based on management requirements and instructions. · Attends monthly company-wide kick-off meetings unless excused by Store Manager, in advance. · Cooperates in keeping the showroom and all other customers areas, clean and tidy. | |
Note: This description is not an exhaustive list of all role responsibilities |
QUALIFICATIONS:
- High School/GED
- One (1) years of experience working in customer service and/or sales.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Social media, basic selling.
- Strong attention to detail, excellent communication skills, both verbal & written, math skills, reading.
- Work well in a process-driven environment and be able to take direction.
- Build rapport easily with all types of people.
- Be able to drive.
INTERPERSONAL SKILLS:
Position engages in high interactions with other staff and customers.
PHYSICAL REQUIREMENTS:
Usage of a desktop computer (typing), calculator, copier, and telephone.
WORKING CONDITIONS:
Inside and outside the dealership facilities throughout the workday; may require standing for long periods.
Job Summary
Full Time
Consumer Services
$59k-73k (estimate)
04/24/2023
07/05/2024
195rides.com
Tucson, AZ
<25
Consumer Services
Related Companies
The job skills required for Solution Advisor include Communication Skills, Attention to Detail, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Solution Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Solution Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Solution Advisor positions, which can be used as a reference in future career path planning. As a Solution Advisor, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Solution Advisor. You can explore the career advancement for a Solution Advisor below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
