• Welcoming clients/patients to the organization.

• Effective communication of referrals and client/patient information to all disciplines.

• Thorough and accurate completion of Screening/Admission paperwork with the understanding of the requirements and importance of the paperwork.

• Basic comprehension of ICD-10 and HCPC/CPT codes.

• Basic knowledge of therapy types.

• Understand the data entry process for client/patient demographics in the EHR.

• Verifying medical insurance coverage and benefits for each client/patient as well as ensuring appropriate financial clearance.

• Scheduling appointments for consultations, tests, and procedures.

• Answering phone and email inquiries in a timely manner.

• Promotes operational efficiency

• Addressing any client/patient complaints or concerns.

• Performing clerical work, such as filing, copying, or faxing.

• Preparing and maintaining client/patient charts.

• Complying with the regulations and policies of the organization.

• Working collaboratively with leadership assigned to multiple locations.

• Duties and responsibilities may be added or changed at any time at the discretion of management, formally or informally, either in writing or verbally.

• Ability to work independently.

• Strong affinity for customer service.

• Type at least 40 wpm with a high level of accuracy.

• Like working with culturally diverse populations.

• Excellent organizational and time-management skills.

• Great communication skills.

• Computer literacy - Google Suite, Word, Excel.

• High school diploma or equivalent required.

• Past experience in patient intake or medical office administration.

NA

• Successful completion of background check including criminal record, driving record and abuse and neglect.

• Completion of New Hire Orientation at the beginning of employment.

• All training requirements including Release Learning at the beginning of employment and annually thereafter.

ADA consideration-Sedentary work: Exerting up to 10 pounds of force occasionally(exists up the 1/2 of the time) and /or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.