Manage the admissions process, referral management.

Assess inquiries when necessary and respond to referrals based on protocol, communicate admission decision and ensure positive admission experience for customer and family.

Ensure an immediate response to referral, phone, fax, and walk-in inquiries.

Coordinate tour and sales process with families and referrers.

Conduct follow-up on all inquiries which have not yet been converted to admissions.

Ensure proper completion, signing and distribution of paperwork in accordance with Admission Sign-In policy and procedure.

Meet with family and customers upon admission and ensure appropriate preparation of room and introduction to nursing staff on unit.

Ensure comprehensive and accurate gathering and documentation of customer data in PCC which will enhance appropriate placement

Maintain thorough knowledge of medical, social and financial information relating to Elder Care.

Work with Administrator, DON, Social worker and Marketing and appropriate staff to ensure consistent, effective admissions, discharge and transfer meetings.

Review performance statistics including customer flow, pending and lost inquiries, denials, hospital discharges.

QUALIFICATIONS:

Ability to adjust work schedule based on centers business need, specifically incoming admissions