Summary

Coordinate and provide administrative support to the Inventory & Cutter Service Lead by verifying and keeps records pertaining to inventory accuracy and inspection on incoming and outgoing shipments, prepares items for shipment, manages the contents of the warehouse and performs inventory and shipping transactions. In addition manage warranty job tracking and RGA tracking and serving as a backup for the documentation and coordination of materials for customer install, service, maintenance, and repair items sold, leased, or rented by performing the following duties personally or through the supervision of either direct or sub-contracted field service technicians.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Follows all safety rules and regulations.

• Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.

• Examines outgoing shipments to ensure all items, quantities on the most current customer sales order are included and visually inspects each item for damage or defects.

• Takes photos of each skid and saves them in the job folder on the T drive.

• Inspects incoming custom parts per the drawing in inspection folder and anything valued over $500 for visible defects per PAC procedures, instructions or guidelines.

• Receives and dates test material. Notifies proper individual when it arrives.

• Handles all Returned Goods according to approved procedure. RGA’s must be received in Alliance and routed within 24 hours of receipt.

• Performs accurate inventory transactions in Alliance for components in transit, kitting work orders and tagging components as Work in Process.

• Ensures Field Service Technicians have all required parts or information necessary to perform scheduled work efficiently.

• Trained to serve as a backup in preparing quotations for recommended spare parts and scheduled maintenance contracts on PAC supplied equipment to customers.

• Manages receipt of as-built drawings from subcontractors and customers to monitor warranty eligibility.

• Answers customer inquiries regarding ship dates, drawings, and other material related inquires.

• Ensures customers and vendors are informed of installation date and duration.

• Provides support for warranty related issues including missing components, incorrect parts

• Expedites components and/or services needed to address warranty or customer related issues.

• Process RGA’s in Alliance, after Customer Service Manager inspects the returned components.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve relationship; responds to requests for service and assistance; meets commitments.

Critical Thinking - Able to assess a problem or situation using effective logic. Uses important information to make logical assessments. Must be able to facilitate key personnel to ensure customer needs are met.

Interpersonal Skills - Focuses on solving conflict, not blaming; listens to others; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit; supports everyone's efforts to succeed.

Cost Consciousness - Develops and implements cost saving measures; conserves organizational

Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; seeks increased responsibilities; asks for and offers help when needed.

Attention to Detail – Focuses on the detail while ensuring item is followed though from start to finish with a sense of urgency and thoroughness.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associates degree in business-related major; or four to six years of related experience and/or training; or equivalent combination of education and experience ideally in a technical environment.

Computer Skills

To perform this job successfully, an individual must have great attention to detail and follow-up with both internal and external customers. Must also have initiative and be proactive in addition to conversant in the Microsoft Suite and business information systems.

No calls to Precision AirConvey, please.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Work Location: In person