Intro and job overview:

Responsible for collecting outstanding accounts for assigned portfolio including US, EMEA, and APAC customers Reaching out to customer on open invoices regarding payment status, clearing customer invoice disputes, gathering credit and/or collection reference information, generating standard reports, and e-mailing information to customers. KPI's to meet include keeping overdue balance to 20% or less and maintaining a 60 balance at 5% or less. These KPI's are expected to be reached by maintaining 50 customer contacts per day.

Responsibilities and Duties:

• Manage collections and make calls as needed and/or directed by management; maintain collections schedule 20%
• Accountable to proactively work with Precisely stakeholders to clear customer disputes which are preventing payment 15%
• Maintain Customer Accounts and database; reconcile any outstanding AR issues 20%
• Communicate with customers via phone, email or mail while maintaining a professional and polite demeanor – expectation of 50 contacts per day 20%
• Work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations 15%
• Issue monthly statements to customers and follow up on past due invoices 10%

Requirements and Qualifications:

• Ideal candidate would have Bachelor's Degree in Accounting, and experience in a mid-market or larger Shared Services Function. Will only consider candidates with two plus years of relevant experience in Accounts Receivable or General Ledger Accounting
• Excellent organization and time management skills with an ability to think proactively and prioritize work
• Resilient in a fast-paced, changing environment
• Excellent Microsoft Office Suite skills (Word, Excel, PowerPoint)
• Netsuite accounting software experience considered a plus

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