Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake processes. Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy. Establishes and maintains positive working relationships with current and potential referral sources. Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers. Builds and monitors community and customer perceptions of Preceptor Home Health & Hospice as a high quality provider of services. Gathers, collates, and reports referral statistics including key customer referral trends. Maintains comprehensive working knowledge of Medicare guidelines and ensures that patients are admitted according to contract provisions. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Preceptor Home Health & Hospice. Responsible for obtaining all necessary paperwork and orders for processing referral. Responsible for entering referrals into EMR system to include but not limited to medication lists, insurance checks & verifications, and uploading all patient information received. Responsible for hospital follow up with patients in transfer/hold status. Responsible for contacting APOA when order for referral is received to obtain consent for services. Responsible for sending final schedule and referral board daily to the appropriate contacts. Ability to provide direct patient care as an LPN/RN, as needed by the agency. Communication with the hospice team of where in the process the referral is at. Communication with the field hospice team of when patient is admitting and pertinent information on the hospice admission. Performs other duties as assigned.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.