Highest pay in area

Best benefits in market

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$16.10-$20.83 DOE

SYNOPSIS OF DUTIES

• The Resort Operator always maintains a friendly and courteous tone with the public and staff while on the phone. Answers phones with multiple incoming lines and multiple extensions and takes calls in a timely, orderly, and efficient manner to diminish time caller is on hold.
• It is the responsibility of the Resort Operator to notify the phone company if there are any problems with the phone. The Resort Operator also answers general information questions for the public and must have a complete knowledge of all facilities available to customers including such things as special events, schedule, and name of performers to answer the inquiring caller’s questions.
• The Resort Operator will be responsible for handling the pagers and paging systems of floor employees. The Resort Operator will cross train with Lodge Front Desk and Gift Shop. The Resort Operator may be required to assist in other departments when necessary or for training purposes.
• Maintaining Title 31 Compliance accurately.
• Other duties as assigned.

PREREQUISITES

General: Must be age 18 or older. Must qualify for a gaming license.

Education: High school graduate or GED preferred. Must be able to communicate in the primary language of the workplace.

Experience: Some computer experience. Phone answering experience in a busy environment preferred. Must have ability to handle money and credit card transactions accurately.

Physical: Must have a pleasant sounding and easy to understand phone voice. Must havethe ability to place calls on hold, transfer the calls, and return to the callers on hold to get information for processing the call further in a quick and efficient manner. Must have the ability to remain stationary for long periods. Requires repetitive hand/finger motions, hearing, and verbal skills. Requires standing for long periods of time, bending, grasping, reaching, and minimal climbing and lifting.