You haven't searched anything yet.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary :
Join us for our Open House Hiring Event on Thursday, May 2nd at 11 : 00 AM
MUST COMPLETE APPLICATION PRIOR TO ATTENDING THE EVENT
Professional Dress Attire Required
Must be available to work days, nights and weekends
Time :
11 : 00 AM doors open at 10 : 30 and will close at 11am
Location : PRA Group
PRA Group
400 Butler Farm Rd Ste 300 (Entrance 4)
Hampton, VA
Please bring Photo ID with you
Starting Pay Rate - $18 / hr. plus opportunity for monthly incentive compensation.
Works with customers to assess customer needs to determine and implement individualized account resolution. Appropriately responds to customer service inquires in a manner that promotes a positive Company brand.
Complies with all aspects of the Fair Debt Collection Practices Act (FDCPA), other regulatory requirements and company policies and procedures.
Join us for our Open House Hiring Event on Thursday, May 2nd at 11 : 00 AM
MUST COMPLETE APPLICATION PRIOR TO ATTENDING THE EVENT
Professional Dress Attire Required
Must be available to work days, nights and weekends
Time :
11 : 00 AM doors open at 10 : 30 and will close at 11am
Location : PRA Group
PRA Group
400 Butler Farm Rd Ste 300 (Entrance 4)
Hampton, VA
Please bring Photo ID with you
This position is working onsite at our Hampton Location
Must be available to work days, nights and weekends
Key Responsibilities (other duties may be assigned) :
Core Collections :
Works with customer to create affordable plans
Request’s debit or ACH information to secure plans
Modifies plans as requested by customers
Takes appropriate action if customer disputes the account(s)
Listens for hardship cues in customer conversations and notes account appropriately
Update’s customer account information including; telephone, mobile, address and email
Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account
Records information about financial status of the customer and status of collection efforts using automated collections software
Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account
Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension
Settles accounts within limits authorized or obtains necessary information for supervisor to review / approve the settlement
Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
Peer Coaching and Development
Provides signoffs / acknowledgements for payment plans established by peers when needed
Provides developmental support in new hire onboarding through peer-to-peer mentoring and sharing best practices
Professional Experience & Qualifications :
High School Diploma or equivalent
1 years of recent, consecutive work history and / or employment preferred
Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and all other federal and state laws and regulations related collections preferred
Excellent verbal communication and customer service skills
Ability to complete required company trainings
Work Environment :
Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations.
The noise level of the environment is usually moderate. This position is a sedentary position with seldom to occasional lifting of less than 11 pounds;
requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1 / 3 of the day.
Disclaimer :
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Last updated : 2024-04-25
Full Time
Business Services
$44k-55k (estimate)
04/26/2024
05/08/2024
pra-consulting.com
NEW YORK, NY
<25
2011
SAL MAZZO
$5M - $10M
Business Services
Project Management & Cost Management Take control of construction project outcomes. PRA gives owners, developers, corporations and institutions project insight and oversight by mitigating risk and repeating successes. Leveraging the proprietary Stepflo methodology, our team of industry experts keeps projects securely on track, on time, and on budget.