COMMAND CENTER OPERATIONS DISPATCHER

What is Your Role?

As a Command Center Operations Dispatcher your key role will be to provide an exceptional parking experience for our patients, visitors, staff, and physicians. As an essential member of the parking team you will work in the Parking Command Center inside the hospital and execute tasks through a software system and a panel of camera monitors. You will learn everything about how the equipment works and be able to troubleshoot and control the equipment through the software.

JOB ESSENTIALS DUTIES AND RESPONSIBILITIES

1) Provides compassionate service to patients, visitors, and employees by communicating and assisting them as they enter and exit the campus.

2) Observes business activity using command center systems and advises Parking Services Specialist and Manager of potential problems or issues.

3) Maintains verbal communications via telephone, intercom and radio to ensure operational efficiency.

4) Monitors security cameras and reaches out to patients and employees who may be in need of assistance.

5) Assist in activating and deactivating employee key cards on a daily basis.

6) Work closely with the security department to address any issues.

7) Ability to communicate effectively with patients, visitors, and employees, under all types of circumstances. Ability to maintain good judgment and professional demeanor under periods of stress.

EDUCATION/EXPERIENCE/TRAINING

REQUIRED:

• High school diploma or GED.
• Must possess a valid State of California driver’s license.
• Demonstrated skill in communication with a diverse community; both orally and in writing.
• Computer experience using standard word processing, spreadsheet, database, and operational applications appropriate to job responsibilities and the ability to learn new technology with ease.
• Possess strong attention to detail.
• Ability to maintain concentration and think clearly under all conditions.

LANGUAGE SKILLS

Ability to respond effectively, both orally and in writing, to the most sensitive inquiries or complaints.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts and apply concepts of basic mathematics.

TRAINING

You will receive comprehensive training for your job before performing your responsibilities on your own.'

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Expected hours: 24 – 40 per week

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person