Site IT Support (SIS) Specialist is seen as an individual contributor within the team. You are competent at managing their time, have collaboration skills. You do not manage other individuals but are requiring less guidance. The decisions you make could affect your immediate team/specific area of support but could also affect the larger team. As an individual contributor you are considered a member of a group or team and expected to deliver results with less direction and guidance. You will work on larger tasks which could be isolated or involve collaboration with a larger group. Their contribution is measured by their ability to complete the work assigned to them, as well as the success of team. They are expected to develop skills to assist entry level team members to facilitate personal and technical growth. The impact of their contribution is to the efforts they are involved with could affect themselves, their immediate team or their organization.

Key Responsibilities

• Support up to 300 IT end users, no direct reports
• Support projects and initiatives from both corporate and SBU global IT teams
• Knowledge of company and internal processes
• Respond to telephone calls, emails, and personnel requests for technical support.
• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Maintain and troubleshoot a range of user problems including PC hardware/software/LAN and voice network
• Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups or with vendors to resolve problems
• Acquire, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
• Train users on use of new technology and software
• Perform proactive monitoring of PPG’s computer systems through appropriate tools.
• Document, tracks, and monitors problems to ensure resolutions.
• Participate in multiple IT projects working with internal and external teams.
• Familiarity with project management techniques.
• Build strong relationships with partners.
• Monitor operational goals.
• Communicate and Share Information with local stakeholders (Area or Country)

Qualifications

• 4 years of experience in Site IT Support role. Minimal management oversight needed.
• 4-year degree in Computer Science, Engineering, or related discipline.
• Follow company standards and apply policies.
• Availability to work rotating shifts and holidays
• A Fluency in English
• A driving license (B)

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.