Overview:
The Senior Customer Success Manager holds a pivotal role at PowerSchool, championing our customers' needs. This position demands a strong sense of personal accountability, a commitment to going above and beyond, and a collaborative mindset to deliver excellence to our customers.
Reporting to the Manager, Customer Success, the Customer Success Manager serves as the dedicated PowerSchool professional overseeing value delivery for our customer through PowerSchool’s acclaimed K-12 software solutions. We are seeking an individual who can effectively collaborate with customers and internal teams, fostering stronger relationships and driving product adoption through the initiatives such as Success Planning, Executive Business Reviews (EBRs), Impact calls. The role is strategically crafted to enhance customer retention through proactive customer engagement. As a Customer Success Manager at PowerSchool, the ideal candidate is a focused and organized self-starter capable of independent work within a collaborative team environment.
Responsibilities:
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool
Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions
Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success
Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement.
Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers.
Proactively lead discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship.
Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services.
Strategize on renewals working closely with the rest of the Account Team
Effectively forecast customer health and risk of attrition.
Collaborate with sales teams to ensure growth attainment and increased footprint 
Qualifications:
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
4 years prior experience in a Customer Success, Account Management, or technical support role
Exceptional communication and presentation skills
Attention to detail and a strong bias for action
Strategic thinking with the ability to align solutions to customer goals.
Proficient in Microsoft Office suite
Mastery level of delivering difficult messages when necessary 
Salesforce experience preferred
Understanding of K-12 education systems and technology preferred
Software-as-a-service (SaaS) experience preferred
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Associate’s degree or equivalent work experience
Compensation & Benefits:
PowerSchool offers the following benefits: 
Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D) 
Flexible Spending Accounts and Health Savings Account 
Short-Term Disability and Long-Term Disability 
Comprehensive 401(k) plan 
Generous Paternal Leave 
Unrestricted paid time off (known as Discretionary Time Off - DTO) 
Paid Community and Volunteer Time Off (VTO) 
Wellness Program, including ClassPass & Employee Assistance Program 
Tuition Reimbursement 
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage 
 
A reasonable estimate of the base compensation range for this position is $70,000 - $85,000. The compensation range is specific to the United States and incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certificates; internal equity; internal pay ranges; and market data/range parameters. 
EEO Commitment:
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing .
 
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