Description

Essential Duties and Responsibilities:
The primary role of this position is to assist in supporting key parts and service functions for all PMC’s product lines.
The PSSR is the key point of contact for all customers in the assigned territory and is a crucial component of PMC’s
success versus the competition.

Key Job Activities:

Manage key ‘commodity’ items for repair and or replacement:

• Undercarriage/Tires
• Ground Engaging Tools (GET)
• Filters & Oils

Grow preventative maintenance (PM) business:

• Expand existing PM service machine base
• Sell cost/hr and or block services

Assist customer with component repair, rebuild and or replacement decisions:

• Major components/minor components
• Welding fabrication and line-boring

Qualifications

Education and/or Work Experience Requirements:
Minimum Education: High school diploma or GED, with some college level business courses
Minimum Experience: Five years of experience with heavy equipment

Experience Defined:

• Administrative / Clerical Experience – 1 plus years
• Customer Service Experience – 3 plus years
• Sales Experience – 3 plus years
• Technical or Mechanical – 3 plus years
• Dealership experience in a parts or service-related functions – 3 plus years

Required Skills and Competencies:

• Data Entry Organizational Skills
• Telephone Skills Communication Skills
• Safety Knowledge Math Skills
• Reading / Writing Skills Product Knowledge
• Reasoning Skills
• Computer Skills:

Microsoft Word – Basic Level

Microsoft Excel – Basic Level