Description

Assist customers and mechanics in locating and purchasing parts for their needs while maintaining all pertinent records for the company.

Essential Functions:

• Assist customers in locating and purchasing parts for their machine needs.
• Process orders and quote requests from customers, PSSR’s and Service Technicians. Perform daily invoicing for shipped parts as well as submit purchase orders for backordered parts.
• If need be, expedite backordered parts with their respective vendor or alternate supplier on a as needed basis.
• Processes all parts returns- both shop returns and customer returns. Files all claims with vendors.
• Helps receiving on an as need basis. Must be able to lift up to 100 lbs.
• Attends training classes to stay current on parts programs.
•  Assists in cycle count and any department projects as deemed necessary.
• Maintain a clean showroom.
• Tracks all parts sales and lost sales. Maintains logs of customer quotes and lost deals.

Duties & Responsibilities

• Projects a positive company image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; displays a professional attitude while complying with company policies and procedures.
• Maintain a clean, orderly, and professional work area.
• Perform other duties as directed.

Qualifications

• Knowledge of heavy earthmoving equipment parts.
• A minimum of two (2) years' experience with word processor, personal computer and/or terminal hardware/software. (Excel and Word proficiency is required)
• Strong verbal, written, analytical, and interpersonal skills.
• Ability to organize and prioritize work to meet deadlines.
• Proven ability to professionally interact with fellow employees, sales representatives, management, and customers.
• Forklift experience preferred.