Description:
This position will support the US Army Corps of Engineers. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Journeyman Computer User Support Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. Requirements:
- 4 years of professional, applicable experience
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A CE, Network CE, SSCP, CCNA-Security certifications)
- Experience supporting Windows 10, and MS Office 2013
- Experience using Remedy or a similar ticketing system
- Strong analytical and follow through skills
- Strong verbal and written communications skills
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
- Ability to work well independently on defined tasks
- Ability to work well as part of a team Non-Negotiable Requirements:
- Must have Interim Secret Clearance required prior to start
- CompTIA A CE or Network CE or SSCP or CCNA-Security certifications
- Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
- Must have valid driver & #39;s license Preferred Skills:
- Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
- Prior USACE/ACE-IT experience
- Experience with Video Teleconferencing systems (i.e. Cisco) is a plus - Experience with ServiceNow is a plus
- Experience working in a DoD environment
- Experience supporting Office 365 Technical Environment:
Windows 10 or Windows 11 operating systems; ServiceNow ticketing system; Microsoft 365 Office suite of applications Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis