POSITION: ASSISTANT MANAGER, OMNI OPERATIONS
REPORTS TO: GENERAL MANAGER
TYPE: NON-EXEMPT
BRANDS: ALL BRANDS
PRIMARY FUNCTION: Driving incremental sales and ensuring profitability through the effective management of in-store
order fulfillment via Omni channels. Support management team in achieving goals by providing World-Class service. Serve
as a role model for building relationships with guests. Maintain presence through store supervision to ensure appropriate
staff coverage in all areas of the store.
Essential duties & responsibilities include but not limited to the following:
* Leads customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold
management, Home Delivery, Installation). Ensures method used meets customer's needs while maintaining
profitability and superior organizational standards.
* Coach/manage individual productivity and performance related to fulfillment, processing and stockroom standards.
* Analyze reporting/CCUI to improve service, margin and profitability.
* Oversees/coaches back of house productivity in:
o fulfillment
o processing
o packing
o stock standards
* Identify, execute and maintain shipping in and shipping out lanes in the stock room. Utilize additional pop up tables,
carts and or baker's racks as needed.
* Ensures effective stockroom organization and supplies to maximize efficiency, safety and productivity to support
salesfloor replenishment and Omni fulfillment.
* Performs regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establishes daily disciplines
to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs).
* Oversees store repairs and maintenance
* Champions all safety best practices. Maintains and executes all safety binder requirements: hosting monthly safety
meetings, ensuring tools and resources (ladders, box cutters, etc.) are in working condition, and ensures all associates
have completed ladder safety training.
* Lead sustainability and recycling efforts and collaborates locally to reduce waste and manage gift in kind programs.
* Partner with GM to ensure effective utilization of payroll and workload planning.
* Partner with GM to assess, recognize and motivate talent.
* Training and development responsibilities
o Receiving/shipping
o RTV/MOS/Damage Process
o Safety
* Attract, motivate, coach & develop talent to maximize their potential
* Provide exceptional customer service in the store to achieve world-class service standards
* Assume additional management responsibilities in the absence of Associate or General Manager
* Perform projects & assignments as directed by the Associate or General Manager
* Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with our
People-First Philosophy
* Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use
& management of client information reporting system
* Accountable to core competencies: operates with strategic agility, drives innovation & change, provides influential
leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer
SKILLS/KNOWLEDGE:
* 2-3 years of previous retail sales experience or management experience in a customer service related field. Omni
channel fulfillment experience a plus
* Excellent communication, organization & leadership skills