JOB DESCRIPTION

GENERAL SUMMARY

The medical scheduler answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

§ Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.

§ Answers telephones in a professional manner.

§ Schedules appointments.

§ Takes messages for patients using electronic medical records.

§ Verifies and updates patient demographic information.

§ Registers new patients.

§ Addresses patient requests and inquires.

§ Resolves patient concerns.

§ Returns calls as necessary.

§ Updates registration and insurance information for existing patients.

§ Performs other position related duties as assigned.

KNOWLEDGE | SKILLS | ABILITIES

• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

Requirements:

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

• Previous experience in a busy medical office preferred.

COVID-19 vaccine not required at this private practice.

Equal opportunity employment:

Post Falls Family Medicine is an equal opportunity employer and seeks to recruit persons of diverse backgrounds - and to support their retention and advancement within the organization. Justice is one of our core values, and we are committed to fostering a workplace culture inclusive of people with respect to their race, ethnicity, national origin, gender/gender identity, sexual orientation, socio-economic status, veteran status, marital status, age, disabilities, political affiliation, religious beliefs, or any other characteristic. Our commitment to justice and diversity also means providing a work environment that is welcoming, respectful, and engaging.

As your next employer, we are excited to offer you:

Our attractive benefits package includes paid time off, medical, dental, and vision coverage for you and eligible dependents, life insurance, long term disability, as well as a retirement plan with matching contributions by the employer.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Medical office

Medical specialties:

• Primary Care

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Medical Office: 1 year (Required)

Work Location: In person