Care Coordinator Purpose & Mission

The Care Coordinator is the family’s point of contact and designated advocate throughout the intake and service delivery process. While some staff turnover may be unavoidable, our hope is for families to work with only one Care Coordinator throughout their treatment journey. The Care Coordinator is a source of information, resources, and solutions for a family, and they are the first person families will call with any needs, adjustments, requests, or calls for help. Ultimately, the Care Coordinator ensures that the family feels heard, attended to, prioritized, and supported, throughout the highs and lows of the treatment journey.

Care Coordinator Profile & Corresponding Duties

The Care Coordinator loves working with people and is energized by social interaction. About 50% of their time is spent in communication with families or insurance representatives via phone calls, text messages, or emails. They have excellent soft skills and the ability to build rapport and form relationships with a wide variety of people. They have superb communication skills, even during tense or stressful situations. Duties in this category include:

• Shepherding families through the intake process by explaining next steps, providing status updates, requesting needed information or documentation, and providing estimates of time and cost of services.

• Receiving calls, texts, and emails from clients with schedule changes, requests, etc.

• Conducting eligibility verification phone calls to understand a client’s benefits, expected costs, and other details for service delivery and billing.

• Conducting monthly check in calls with current clients to gauge satisfaction, provide support or resources, identify feedback for the clinical team, etc.

• Communicating with the treatment team to pass on feedback, needs, preferences, etc. to improve client experience.

• Attending meetings with clients whenever needed, such as treatment team meetings.

The Care Coordinator also must be an organizational master, juggling superstar, and diligent box-checker. They love lists, detailed tracking, and getting things done quickly so they don’t pile up for later. About 50% of their time is spent working in our practice systems, making updates and changes, and documenting the interactions that occurred. Duties in this category include:

• Making notes in the contact log whenever a contact occurs.

• Uploading client documents into the system and supporting them with intake paperwork.

• Organizing the client file so that documents are easily located.

• Entering in the schedule for their clients each week.

• Making schedule adjustments (canceling, rescheduling, etc.) as daily issues arise.

• Documenting eligibility and benefits information in the client file.

• Managing a list of clients and updating notes and status in the tracker.

• Completing monthly check-in survey forms and sending follow up emails as needed.

• Researching and providing resources to families in an accessible way for them.

In addition, Care Coordinators will participate in the following responsibilities to ensure team communication and coordination:

• Attend weekly team meetings.

• Attend clinical team meetings for clients as needed/directed by the Clinical Director.

• Actively participate in company chat groups, including those with clients present.

• Complete RBT training for basic understanding of ABA.

Qualifications

• Bachelor’s degree is preferred, high school diploma is required.

• Experience working with children and individuals with Autism Spectrum Disorder is preferred. Experience working with clients in a medical or therapeutic setting is highly preferred.

• Availability to work on a daily basis, minimum of 20 hours per week, including some flexibility regarding schedule changes required to accommodate client needs.

• While equipment will be provided, Candidate must have strong computer skills and access to a productive work setting with internet access and necessary supplies.

• Job Types: Full-time, Part-time

• Pay: $24.00 - $30.00 per hour, depending on experience.

Benefits:

• Paid time off

• Monday to Friday, No weekends

• Flexible Schedule

• Insurance options available

Education:

• High school or equivalent (Required)

Details:

Job Types: Full-time, Part-time

Schedule:

• Daytime Coordinator: Monday to Friday, 8:00 am to 4:00 pm

• Evening Coordinator: Mon - Thurs 3:00pm - 7:00pm and Friday 8:00am-4:00pm

Work Location: St. George Center (410 Tabernacle St.)