JOB TITLE: General Service / Lube Express Technician

DEPARTMENT: Service

REPORTS TO: Technician Leader / Service Manager

BASIC FUNCTIONS

Performs work as outlined on Repair Order with efficiency and accuracy, in accordance with dealership and factory standards.

Diagnoses vehicle problems based on customer feedback and inspection. 

Communicates with Parts Department to obtain needed parts.

Provides work performed and/or maintenance needed to Service Advisor.

Tags and returns warranty parts to parts dept. immediately following repairs.

Tags and returns all customers parts to the customer unless otherwise advised.

Documents all work performed and recommended on the Repair Order, complying with dealership and manufacturer requirements.

Road tests vehicles as required, and verifies all repairs are completed correctly, where applicable.

Examines vehicle to determine if further safety or service work is required or recommended.

Ensures that customer’s cars are kept clean. Immediately notifies Service Manager/Advisor of anything that has happened to change the appearance or condition of the vehicle.

REQUIREMENTS

The physical demands of the position are listed in accordance with the requirements of the Americans with Disabilities Act (ADA) as:

• The majority of time will be spent inside a dealership service environment with conditions consistent with those typically existing in such a facility.

• The position does require that the incumbent have the capability to stand for extended periods of time. Turning the head and torso, reaching, grasping, bending and flexing the arms, wrists, and fingers, use of hand to eye coordination and the ability to lift fifty (50) pounds is also required.

• The senses of sight and hearing are required along with the ability to speak. The vision requirements in each area are that the incumbent must be able to shift in focus to and from computer screens and close forms as well as view the computer screens and forms with sufficient clarity to be able to read and interpret them to carry out the responsibilities and duties of the position.

• The physical and mental requirements associated with the position can be stressful.

Possession of mathematical abilities at the level required to perform detailed diagnostic functions are critically important to success in this position.

Fluency in the English language (read, write, and speak) sufficient to read, write, analyze and interpret documents, correspondence and procedure manuals are required.

Reasoning ability (logic) is required to resolve routine customer service situations and problems

Dependability for working assigned hours/shifts

Must possess a valid driver’s license.

Required: High School Graduate or equivalency

Preferred: A minimum three (3) years of similar certified mechanical work experience in a dealership environment.

Continued education and training certification may be required as a condition of continued employment.

Must be a person who is focused on self-development and growth of the skills and knowledge needed to be effective and successful in this position.

Must be able to effectively communicate with customers and team members of varying education levels.

WORKING CONDITIONS

The majority of the time (greater than 90%) will be spent in a dealership service environment, with associated noise and with limits on controlled temperature.

The team member is expected to work the assigned business hours at the designated dealership location. The working hours required of this position may include extended schedules as necessary. The person in this position is expected to work those hours needed, at the discretion of your Departmental Manager, to successfully satisfy the responsibilities and duties of the position. Compensation will be consistent with the pay structure reviewed and agreed to with your Departmental Manager and specified on the Team Member Information Sheet.

ADDITIONAL RESPONSIBILITIES AND DUTIES

Completion, maintaining all Safety Training and compliance procedures.

Reports equipment defects or malfunctions in a timely manner to the Group Leader.

Participates in manufacturer-sponsored training programs and related events.

Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as when they were received.

Understands and complies with all applicable federal, state and local regulations including those related to hazardous waste disposal and OSHA Right-To-Know requirements.

Operates all tools and equipment in a safe manner, and reports any safety issues immediately to the Service Manager.

Any/all other duties assigned by a Supervisor/Shop Lead or Service Manager.

PERFORMANCE MEASUREMENTS:

Maintains productivity level at a minimum of 125% on a monthly basis.

Good judgment was demonstrated in resolving customer problems and concerns.

Consistently punctual in reporting to and leaving work on designated and scheduled days.

Maintains Individual technician FFV score at/above store goal as reported on monthly CSI survey manufacturers report.

JOB DESCRIPTION APPROVAL

POSITION: General Service Technician / Lube Express Technician

I have reviewed and understand the above Job Description; believe it to be accurate and complete; and I can successfully fulfill each duty or task. I also agree that management retains the right to change this job description due to business conditions or manufacturer’s requirements at any time. The Job Description is effective until revised and properly approved.

Acknowledgment by:

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Team Member Printed Name

________________________________________ _______________
Team Member Signature Date

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Employer/Service Manager Printed Name

________________________________________ _______________
Employer/Service Manager Signature Date