Introduction

Do you have the career opportunities as a(an) Dispatcher you want with your current employer? We have an exciting opportunity for you to join Portsmouth Ambulance which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Portsmouth Ambulance, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Dispatcher where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The dispatcher/operator is to coordinate and manage emergent and non-emergent medical transports for our healthcare transportation company. The Dispatcher will possess excellent communication and organizational skills and be able to efficiently dispatch and manage transportation requests while ensuring the highest level of patient care and safety. The dispatcher during downtime will assist switchboard operations, to ensure an efficient workstation.

This employee is expected to deliver dispatching for the ambulance department. The population served will be Intra/Inter-Facility transportation for patients in need of BLS, ALS, and Specialty Care transportation.

Essential Position Functions

The Dispatcher must be able to be carry out the following functions with or without reasonable accommodation:

• Receive and process requests for emergent and non-emergent medical transports via phone, email, and computer systems.
• Schedule and dispatch medical transport vehicles and personnel based on patient needs, transportation requirements, and available resources.
• Maintain communication with drivers, medical staff, and patients to ensure timely arrivals and departures. Monitor transportation activities and adjust schedules as necessary to ensure efficient use of resources and on-time performance.
• Document and maintain accurate records of all transportation activities, including patient information, transport times, and vehicle usage.
• Coordinate with other healthcare providers, including hospitals and nursing homes, to arrange patient transfers and transportation services.
• Provide excellent customer service to patients, families, and healthcare professionals, answering questions and resolving issues as they arise.
• Adhere to all applicable laws, regulations, and company policies related to medical transportation services.
• Participates in hospital/unit committees.
• Performs other duties as needed or as judgment dictates.

Qualifications:

• High school diploma or equivalent, with additional education or training in healthcare or transportation preferred.
• Minimum of 2 years of experience in dispatching or coordinating transportation services, preferably in a medical or healthcare setting.
• Strong communication and interpersonal skills, with the ability to interact effectively with patients, families, medical staff, and transportation personnel.
• Excellent organizational and time-management skills, with the ability to prioritize tasks and manage multiple requests simultaneously.
• Proficient in the use of computer systems and software, including transportation dispatch and scheduling applications.
• Knowledge of medical terminology, procedures, and protocols preferred.
• Ability to work independently, make decisions quickly and effectively, and adapt to changing circumstances.

Situated in Portsmouth, NH, Portsmouth Regional Hospital is a premier 234-bed acute care facility that offers exceptional healthcare services to the Seacoast region of Massachusetts, Maine, and New Hampshire. This hospital is the sole ACS Verified Level II Trauma Center on the Seacoast of New Hampshire, making it an essential resource for the community. It boasts the region's only comprehensive heart and vascular program, along with 24/7 comprehensive neurosurgical and stroke clot retrieval programs for both hemorrhagic and ischemic strokes. Portsmouth Regional Hospital is owned by HCA Healthcare, a respected healthcare provider that runs three hospitals, an ambulatory surgery center, two freestanding emergency rooms, an urgent care center, and 46 physician practices in New Hampshire. HCA Healthcare has 2,600 colleagues and 554 physicians on staff, provides $15.8 million in uncompensated care, and pays $43.8 million in taxes annually. Its other hospitals in New Hampshire include Parkland Medical Center in Derry, Frisbie Memorial Hospital in Rochester, and freestanding emergency rooms in Seabrook and Dover. In 2023, a third freestanding emergency room is expected to open in Plaistow.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Dispatcher opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.