At Ports America the Billing Specialist, working under minimal direction will be responsible for the accurate and timely entry, review, and distribution of customer invoices. The Billing Specialist is capable of handling multiple customer accounts with a high level of complexity for one or more operating sites.

Essential Duties:

• Prepares customer invoices based on data submitted either electronically or manually from specified business units.
• Having strong understanding of contract terms and conditions enters invoice data into the appropriate invoice database(s) timely and accurately, and completes other statistical reports.
• Verifies/reconciles all billing documents, works closely with operations staff and the billing management to ensure accuracy and that all documents are complete.
• Prepares accurate detailed invoices according to specifications within billing system(s), and distributes to customers and to staff according to schedule.
• Acts as an informational resource for internal and external customers, managing inquiries concerning billing documentation, invoices and adjustments.
• Handles customer and business unit invoice disputes to resolution.
• Works closely with credit/collections team to resolve short pays and uncollected invoices.
• Ensures all billing prepared prior to the month-end closing process.
• Maintains complete, comprehensive, and current billing files and invoice backup information.
• Prepare invoice adjustments as instructed and subject to management approval.
• Produces reports from the accounting systems according to schedule and upon request.
• If needed, reconciles payroll data as it relates to billing, ensuring accuracy and that all information is complete and accurate for billing.
• Reviews the calculation of accruals for all unbilled revenue during month-end closing process.
• Completes all other tasks and projects as assigned.

Minimum Qualifications:

• BA degree OR a High School diploma with undergraduate college courses credit, or equivalent work experience
• Three or more years of billing or collections experience
• Experience handling multiple accounts with a high level of complexity and detail preferred

Preferred Qualifications:

• Ability to consistently communicate effectively and professionally through email, verbally, and via phone to a variety of operation managers, support personnel, as well as other internal and external customers.
• Intermediate to advanced Excel skills (demonstrated competencies in linking spreadsheets, V lookup, pivot tables, complex formulas).
• Detail oriented with strong analytical and organizational skills.
• Able to provide a high level of customer service to internal and external customers.
• Can function effectively in a team environment.

Working Conditions:

• Hybrid
• Travel - minimal