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Introduction:
Porton Pharma Solutions Ltd. is a leading pharmaceutical CDMO company that provides global pharmaceutical companies with innovative, reliable, and end-to-end process R&D and manufacturing services across small molecule APIs, dosage forms, and biologics. We are looking for an IT Technical Support Specialist.
The IT Systems Administrator is a key figure responsible for the smooth operation of the IT Infrastructure. Serving as the primary point of contact in IT Infrastructure Services, they oversee the IT Service Desk and handle various system and network administration tasks. This role involves supporting multiple technologies, providing application support, and contributing to project initiatives as required. Reporting to the IT Department Manager, the Sys Admin ensures the functionality, stability, security, and scalability of the company's IT Infrastructure. Collaboration with stakeholders and employees ensures alignment of IT tasks and projects with organizational strategic objectives, offering timely technical support and solutions.
Key Responsibilities
· Maintenance: Oversee upkeep of internal infrastructure, including hardware like computers, network equipment, servers, and peripherals, as well as software updates and network segments.
· Documentation: Manage maintenance contracts and create various documentation such as system guides, SOPs, and policies.
· Administration: Handle system administrator tasks, user/group management, and monitoring using Microsoft tool sets.
· Audits and Investigations: Perform routine audits, investigations, and backups verification.
· Support: Provide on-site and remote support to internal employees for hardware, software, and technical issues.
· Vendor Liaison: Act as a liaison for stakeholders and third-party IT service providers for support and installations.
· Training: Conduct training sessions for employees and create associated documentation.
· Project Management: Execute project work, supervise contractors, and participate in IT strategic initiatives.
· Vendor Management: Manage vendor relationships, track licensing, and assist in selecting new hardware and software platforms.
· Best Practices: Maintain industry best practices for infrastructure reliability and sustainability.
· Automation: Research and implement automated approaches to system administration tasks.
· System Availability: Ensure high system and infrastructure availability through monitoring and mitigation of potential issues.
· Server Architecture: Participate in server architecture design to support IT systems.
· Technical Guidance: Provide technical guidance and operational instructions to system users.
Qualifications
· Associate degree plus 2 or more years of IT related work experience or bachelor’s degree in computer science, Information Technology, or related field.
· Experience in the Pharmaceutical or Life-Science or CDMO/CRO industry is a plus.
· Familiarity with pharmaceutical laboratory software such as ERP, LIMS, QMS, experience with Agilent, Waters, ThermoFisher and other laboratory software applications is a plus.
· GxP (Good Practice) guidelines and regulatory certifications are a plus.
· Knowledge of FDA regulations, including 21 CFR Part 11, and other regulatory bodies relevant to the clinical research and development field is a plus.
· Excellent problem-solving, analytical skills, investigative, organizational and project management skills.
· Excellent written, verbal communication and presentation skills with an ability to express complex technical concepts in business terms across all levels of the business.
· Excellent interpersonal skills with the ability to effectively communicate while maintaining positive relationships.
· Ability to work independently as well as working effectively as part of a team.
· Ability to multi-task and understand prioritization of deliverables.
· Ability to perform the physical requirements of the position.
· Ability to travel between sites on routine basis or as directed by superiors.
Reporting Relationship
· Reports to the IT Manager or Designee.
Primary Location: On-Site
Job Type: Full Time/Salaried
Job Type: Full-time
Pay: $22.97 - $27.66 per hour
Benefits:
Experience level:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
$105k-132k (estimate)
05/19/2024
09/14/2024
The job skills required for IT Technical Support Specialist include Technical Support, Problem Solving, IT Support, Computer Science, Verbal Communication, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Technical Support Specialist positions, which can be used as a reference in future career path planning. As an IT Technical Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technical Support Specialist. You can explore the career advancement for an IT Technical Support Specialist below and select your interested title to get hiring information.
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Quotes from people on IT Technical Support Specialist job description and responsibilities
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