Key Responsibilities

Customer Service Responds to questions from guests. Checks in guests and provides information on park facilities. Communicates rules and policies.

Performs janitorial duties relating to day-to-day operations such as cleaning campsites, day use areas and shelters, restrooms, and showers, yomes and cabins.

Light landscaping and vegetation management. Reports repair issues and safety concerns. Supports emergency responders as needed.

Processing Payments Processes, records, and reconciles payments and reservations. Works with reservation software from a laptop or PC.

Completes end of day revenue reports. Maintains onsite cash fund.Escalate questions or problems.

Program Administration Assists in program administration by gathering data (e.g. visitor use data) and reporting to other technicians.

Installs and / or maintains signage to ensure public safety.

Education / Experience / Certifications

Education Requires High School diploma or successful completion of General Education Development (GED) test.

Experience Typically 0-2 years in related field.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

Basic knowledge of utility industry

Basic knowledge of worksite and local recreational opportunities

Basic skills in using computers and computer applications used in department

Basic ability to read, interpret and apply policies, procedures, and regulations

Basic skills in collaboration

Basic knowledge of requirements for documenting data and preparing written reports

General Competencies

Intermediate customer focus skills

Basic analytical thinking skills

Basic decision-making skills

Basic interpersonal skills

Basic problem-solving skills

Basic diplomacy skills

Basic influence skills

Physical and Cognitive Demands

Cognitive Level

Basic : Competencies needed in order to use common sense to carry out simple or uninvolved instructions and pass initial screening.

Cognitive

Ability to adhere to set response times, deadlines and time-sensitive tasks

Ability to follow accuracy standards

Ability to follow through on decision-making tasks

Ability to interact effectively and collaboratively within a team environment

Ability to communicate and problem solve when under stress

Ability to respond and adapt to frequent change

Ability to accept and demonstrate self-awareness when provided constructive feedback

Ability to discern feedback and acknowledge ownership of areas of improvement

Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

Ability to successfully collaborate with peers, managers and others within the organization

Demonstrates sound memory

Ability to process new information to be applied consistently to work tasks

Schedule / Attendance

Ability to adhere to pre-established schedule, including start / stop time and break / lunch schedule

Ability to work long hours

Ability to work a variable schedule

Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

Ability to work shift schedule

Ability to work on-call schedule

Physical Capabilities

• Job requires a valid drivers license
• Driving / travel / commute : Daily within service territory - Occasionally
• Computer use (use computer regularly for entire work shift)
• Lifting / pushing / pulling : More than 50 lbs.
• Carrying : More than 50 lbs.
• Unstable surfaces requiring balance (i.e., moving equipment, boats) (check all that apply) :
• Elevated areas (i.e., catwalks, roofs and high buildings)
• Walking distances and surfaces (long distances and over rough, uneven or rocky surfaces)
• Stairs (over 10 steps)
• Ladders (over 10 rungs)

Environment - Indoor / Outdoor (check all that apply) :

Field

Compensation Range : $18.31 - $27.46Actual total compensation is commensurate with experience, skills, and educationPGE believes in rewarding dedicated performance.

We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.

Last updated : 2024-05-15