Under the direct supervision of a JFS Supervisor, investigate and analyze child support cases and initiate administrative action to facilitate the enforcement of child support orders and laws.

ESSENTIAL JOB FUNCTIONS:

• Accept and process applications and referrals from clients desiring services from the Child Support Enforcement Agency and referrals from the IV-A/IV-D/IV-E interface. Request sanctions for noncompliance.
• Interview clients to secure information concerning location of absent parents, paternity, enforcement of court orders for spousal support, child support, medical support, and other such court related actions.
• Conduct administrative review of cases on an ongoing basis and take action to modify such orders in accordance with the Ohio Supreme Court guidelines and other applicable laws and regulations.
• Determine income and calculate child support obligations based on established guidelines and applicable laws and regulations.
• Perform investigations in order to locate assets, verify the location of absent parents, to establish paternity, or to collect such information needed to establish, enforce, terminate or modify court orders.
• Keep accurate records of actions on case narrative and maintain records of all child support court actions.
• Generate necessary CSEA correspondence to clients, obligors, employers, courts and other governmental agencies related to the Child Support program.
• Obtain genetic samples from custodial parent, child, alleged father, or other appropriate family members as ordered by the court or administrative hearing officer.
• Research and verify private medical insurance coverage for case participants and adjust updates financial records based on findings.
• Enter and retrieve data from appropriate systems.
• Research, obtain, and interpret journal entries and/or any other court documents pertaining to child support and/or spousal support. Update SETS based on the court orders.
• Initiate administrative enforcement actions including, but not limited to, default, income withholdings, seek work orders, passport suspension, license suspension, financial institution data matches, liens, lump sum, tax and lottery intercept.
• Assist CSEA legal counsel and/or Prosecutor in matters pertaining to child support collections; arrange enforcement and prosecution for failure to provide support.
• Analyze, verify, calculate balances and reconcile discrepancies. Update case financial records.
• Accept client payments, balance cash drawer and prepare daily deposit.
• Work with Child Support Payment Central to resolve issues regarding payments, recoupments, stop payments, voids, and payment corrections.
• Post cash, money order, and checks in the system designated by the State.
• Obtain agreements when child support overpayments are discovered.
• Initiate and respond to Intergovernmental actions to establish, modify and enforce child support and medical orders.
• Prepare CSEA case records for transfer to other county CSEAs.
• Answer incoming calls and respond to questions from clients. Contact clients’ employers and other income sources. Make outbound calls to clients, employers, state and intergovernmental agencies, attorneys, etc.
• Regularly review and develop a comprehensive knowledge of CSEA rules, regulations and policy and procedures.
• Testify in court or in hearings concerning cases, to include Domestic Relations/Juvenile Courts/Criminal Courts and/or Administrative Hearings.
• Demonstrate regular and predictable attendance.
• Operate a motor vehicle as needed to perform the essential functions.

NON-ESSENTIAL JOB FUNCTIONS:

• Attend CSEA training sessions, workshops and/or conferences.
• Assist in training new employees.
• Perform other job related duties as assigned.

JOB REQUIREMENTS:

Systems:

Ability to operate computers for data input and retrieval; proficiency in Microsoft Office, Outlook and Internet Explorer; knowledge of CRIS-E, OIES, SACWIS, OWCMS, SETS, Maximus Ledger Suite, MUNIS, MITS, BUY-IN, E-GATEWAY, E-QUIL, CCIDS, Time Force, Agency’s Digital Imaging system and other systems as required by program area responsibility.

Equipment:

Incumbent operates equipment such as, but not limited to, the following: personal computer, printer, calculator, multi-functional copier, fax machine and shredder.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in the position:

• Adherence to Agency Policies – Adhere to the rules of the agency (i.e. take breaks/lunches when scheduled, clock in/out appropriately, conform to dress code policy).
• Attendance & Punctuality – Is consistently at work and on time; Arrive at meetings and appointments on time.
• Attitude & Demeanor – Exhibit a positive and supportive attitude, open and receptive to constructive feedback and direction, exhibit patience and able to control and regulate emotions.
• Communication Skills – Communicate clearly and informatively using multiple methods and forms of media. Present numerical data effectively.
• Customer Service – Manage difficult or emotional customer situations. Respond promptly and effectively to customer needs. Solicit customer feedback to improve service.
• Ethics – Treat people with respect. Keep commitments. Maintain confidentiality. Uphold organizational values. Work with integrity and maintain high standards of integrity.
• Independent Decision Making – Make correct decisions and stand behind decisions.
• Initiative – Volunteer readily. Undertake self-development activities. Seek increased responsibilities. Take independent actions and calculated risks. Look for and take advantage of opportunities. Ask for and offer help when needed.
• Interpersonal Skills – Focus on solving conflict, not blaming. Listen to others without interrupting. Keep emotions under control and use reason when dealing with emotional topics. Remain open to others’ ideas and try new things.
• Professionalism – Approach others in a tactful manner. React well under pressure. Treat others with respect and consideration regardless of their status or position. Accept responsibility for own actions. Follow through on commitments; exercise common sense and good judgment about his/her appearance.
• Teamwork – Balance team and individual responsibilities to help accomplish work goals. Exhibit objectivity and openness to others’ views. Give and welcome feedback. Contribute to building a positive team spirit. Put success of team above own interests. Able to build morale and group commitments to goals and objectives. Support everyone’s efforts to succeed.
• Time Management – Demonstrate the ability to prioritize assignments & effectively schedule time. Complete assignments on time, generate work in an allotted time, and complete work in an accurate and thorough manner.

DIFFICULTY OF WORK

• Work consists of varied, non-standardized tasks requiring the knowledge of established policies, rules, procedures, and laws.

RESPONSIBILITY

• Supervisor provides general guidance allowing for the planning of procedures and methods to attain objectives. Errors in work are detected within the office in which they occur, possibly affecting the work of others, and requiring expenditure of time to correct and could result in a client receiving incorrect payments or not receiving payments at all.

PERSONAL WORK RELATIONSHIPS

• Incumbent has contacts with co-workers, other County employees, and with the general public. The purpose of these contacts is to coordinate departmental efforts internally and with other County departments and outside entities to provide services to the public.

PHYSICAL EFFORT AND WORK ENVIRONMENT

Physical Requirements:

Incumbent performs sedentary work that may require lifting up to fifteen (15) pounds occasionally. Ability to operate a motor vehicle.

Physical Activity:

Incumbent performs the following physical activities: talking, hearing, standing, walking, driving, sitting, bending, lifting, reaching, crouching, grasping, hand tasks and repetitive motions.

Visual Activity:

Incumbent performs work where the seeing job is close to the eyes.

Job Location:

Incumbent works inside with no exposure to adverse environmental conditions.