SUMMARY OF PRIMARY FUNCTION

The Veterans Transitional Housing Program (VTHP) Case Manager provides participants with supportive services designed to overcome financial, personal, health, employment, and other functional barriers. Additionally, the Case Manager creates an individualized service plan with each Veteran that promotes stable income, increased self-determination, and a successful transition from the program into permanent housing.

Case Management Duties:

1. Works with the VTHP Peer Specialist and VA Liaison to screen potential program participants.
2. Completes intake paperwork within three (3) days of a Veteran entering the program. Enters participant into the Homeless Management Information System (HMIS).
3. Develops comprehensive, client-driven case plans, which identify both short-term and long-term goals that utilize Housing First, Harm Reduction, and Trauma-Informed Care best practices in conjunction with the VA Liaison.
4. Monitors progress towards goals in weekly or biweekly meetings with participants.
5. Empowers participants to become involved in their own planning and goal setting.
6. Refers participants to appropriate resources to meet their goals, including resources in the community specific to Veterans.
7. Works with participants on a budget that will ensure sufficient money management to obtain and maintain permanent housing in the community. Develops a savings plan as appropriate.
8. Assists participants in maintaining their transitional housing by helping them understand and comply with program and facility expectations.
9. Encourages communication skills and instructs participants on how to build working relationships with peers and program staff to resolve conflicts.
10. Collaborates with service providers working with the Veteran as needed.
11. Works closely with community Veteran service providers to ensure satisfactory continuum of care across agencies.
12. Maintains up-to-date information regarding public assistance programs, health insurance, employment and training programs, employment opportunities, independent living skills, transportation assistance, housing assistance, and affordable housing units/programs.
13. Maintains composure in highly stressful or adverse situations utilizing de-escalation techniques.
14. Transports Veterans to appointments as needed.
15. Is available on an on-call basis for emergencies after work hours. Trades off on-call duties with the VTHP Peer Specialist.
16. Performs other duties as assigned by the Director of Supportive Services.

QUALIFICATIONS
1. Bachelor's Degree in Social Work or related field desired, or equivalent knowledge and experience.
2. Military background/experience is preferred, but not required.
3. Experience working with individuals with mental health and substance use-related concerns preferred.
4. Proficiency in Microsoft Word, Excel, Outlook, and Teams. Ability to adapt to new technology.
5. Homeless Management Information System (HMIS) experience is preferred.
6. Valid driver's license, insured personal vehicle.

REQUIREMENTS

Full Time, 40 hours per week

Monday - Friday, 8:30-5:00

$21.50/hour

Must have ability to rotate on-call

Please view attached file for full job description and duties.