Job Title: Case Coordinator

Reports to: Director of Housing

Job Summary: Under the direction of the Director of Housing, meets with clients at the Brooks Street location. This includes, but is not limited to, assisting with various applications and appointments, residents' requests, resolving of resident conflicts, and office duties as assigned by the Director of Housing. This individual will also serve as a back-up to the Office Coordinator, which includes answering phone calls, assisting visitors, distributing mail, and collecting rents.

ESSENTIAL RESPONSIBILITIES/DUTIES

• Communicates and works with the Housing Staff to complete any necessary follow-up from Peer Specialist interactions (i.e., write-ups, requests, etc.);
• Types case notes, using Word;
• Schedules appointments for the Director of Housing;
• Contacts residents to complete necessary annual paperwork;
• Distributes communications to residents from staff (i.e., memos, emails);
• Lets residents into their storage lockers;
• Updates bulletin boards with information pertaining to training, housing, employment, food pantries, etc.;
• Resolves of resident-to-resident conflict;
• Performs other duties, and take on additional responsibilities, as requested by the Director of Housing.

QUALIFICATIONS

• Ability to work in a fast paced environment
• Big picture detail orientation
• Excellent organization and filing skills
• Computer literacy
• Accuracy in work
• Demonstrated success in obtaining willing cooperation from others
• Team oriented, and respect for others
• Respect for disadvantaged individuals
• Strong desire to help people
• High ethical standards