Job Title: Inspection Call Center Representative

Location: Carmel, IN

Workplace Type: Onsite

Job Summary

The future is bright for the Porch Group, and we'd love for you to be a part of it as our Inspection Call Center Representative

Inspection Services Group, based in Carmel, Indiana, is a national provider of home warranty products and inspector-centric software and services including its innovative 90-day warranty product. The company distributes solutions through a network of real estate agents and more than 1,000 home inspectors.

What You Will Do As A Inspection Call Center Representative

The Inspection Call Center Representative Handles a large volume of in-bound and out-bound on a multi-line platform with scheduling as the primary function. The person in this position will be committed to consulting with inspectors, buyers, sellers, agents, and other real estate parties to resolve problems and provide ongoing support.

• Commitment to understanding ISG policies, procedures, products, and services.
• Handle a large volume of in-bound and out-bound on a multi-line platform.
• Answer customers' questions about products, pricing availability, and additional ancillary services.
• Recommend products to customers based on their home purchase needs.
• Consult with inspectors, buyers, sellers, their agents, and other real estate parties to resolve problems and provide ongoing support.
• Refer customers to appropriate personnel.
• Execute sales and take credit card payments.
• Plan, coordinate, and schedule inspections through scheduling software.
• Maintaining and updating scheduling software, calendars, and agendas.
• Provide efficient and accurate communication to clientele through proprietary software.
• Provide Excellent Customer Service in a timely manner answering 75 calls per day.
• Recommend and up-sell the products and services through warranty guarantees as needed.

The application window for this position is anticipated to close in 2 weeks (10 business days) from March 21st, 2024. Please know this may change based on business and interviewing needs.

What You Will Bring As A Inspection Call Center Representative

• Requires a high school diploma or an equivalent combination of education and experience.
• Reliable Transportation
• A passion for helping others.
• Excellent written and verbal communication skills, including effective listening skills.
• Aptitude to learn and understand technical terminology.
• Data entry experience preferred.
• Must be able to work in a fast-paced team and goal-oriented environment.
• Ability to understand and follow multiple complex processes, stay organized, and focused on details.
• Calendar and scheduling experience preferred.
• Strong problem-solving capability.
• Call center and customer service preferred.

What You Will Get As A Porch Group Team Member

Pay Range*: $16.97 - $22.60 Hourly

*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.

Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.

• Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.
• Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.
• We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.
• We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.
• Both traditional and Roth 401(k) plans are available with a discretionary employer match.
• Headspace is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.
• Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes.
• LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.
• Our wellness programs include paid vacation of 10 days per year accrued on an hourly basis, company-paid holidays of typically nine per year, paid sick time, paid parental leave, an employee assistance program (EAP), identity theft program, travel assistance, will preparation, and fitness and other discounts programs.

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