Job Description
Why iCrossing
We work at the intersection of bright pixels of creativity, sharp use of data points, innovative tech, and cutting-edge digital know how. That's how we turn brand potential into business performance. And that's why we stand out.
We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form one epic unit. What we do starts with our people.
We are part of the Hearst Corporation, the world's leading media, entertainment, and content company, which gives us access to the most valuable insights, talent and audiences.
About the job
You'll lead UX for a small group of projects for some of the world's best brands, solving user and business problems to generate results that matter customer's lives and to your client's bottom line. You'll be the client-facing UX lead on those projects, providing a future-thinking, user-focused perspective to ensure the voice of the user is heard throughout the process.
For each of your projects, you'll lead your UX teams from Research and Discovery to UX Strategy, translating research and strategy work into amazing customer experiences through UX Design deliverables such as user stories, customer journeys, app or website blueprints, user flows, wireframes, and functional specifications. Because you are managing multiple projects, you'll gain a wide variety of experience working on all types of interesting UX problems, from small experiences to large app or website designs. Along the way, you'll partner with other iCrossing discipline leads and cross-functional teams to deliver amazing Customer Experiences (CX) for our clients.
What you'll do

• Directly manage small teams of UX Designers and UX Researchers on specific client accounts
• Lead your teams to turn insights from research and into unique and effective UX Strategy and Design solutions
• Identify and implement UX Strategy and Design approaches by selecting methods, techniques, and evaluation criteria that will drive project results

• Help plan and run internal and client facing UX Strategy and Design workshops
• Prepare and present your team's strategy and design solutions to clients
• Partner with the senior team members to develop new and valuable UX offerings for our clients
• Work as part of a client engagement team, closely collaborating with the Strategy, Creative and Tech teams on your accounts
• Build strong relationships with client stakeholders, senior leadership, and partners
• Assure team adherence to client budgets, schedules, work plans, and performance requirements
• Experiment with and develop new and innovative UX techniques to create amazing and effective customer experiences.

Who you are

• Experience in leading UX teams five or more large digital experiences (websites, apps, IoT, etc.) from initial user research and strategy through final UX Design.
• Have managed UX teams for the past 2 years
• Deep knowledge around Customer Experience, the role that UX plays in all experiences, and you can effectively explain it to clients and stakeholders.
• Have planned and conducted various forms of UX Research, including user interviews, stakeholder interviews, usability testing, etc.
• Extensive experience creating UX Strategies and working with others to define and create customer personas and journey maps.
• Extensive experience leading all aspects of the UX Design process, reviewing, and giving constructive feedback on various types of UX deliverables such as site audits, competitive research, journey maps, site maps, wireframes and more.
• Experience in the Agile Scrum methodology and aligning UX timelines and deliverables to it
• Experience designing around the Atomic Design methodology and translating work into digital Design Systems
• Nice to have: Bachelor's/Master's degree in UX Design, HCI Design, Product Design, Interaction Design, or equivalent industry experience.

Our Mission & Values

The iCrossing mission is to Transform Experiences. The "we" is implied, but never taken for granted. This mission impacts the way we work, the way we think, the way we treat one another, and the way we evolve into what we want to be. We operate as a community of humans, and we can adapt and evolve because we are guided by values not rules. Our core values map back to our vision.
Be Kind : lead with compassion. What you truly know about someone's life is very little.
Know The Line : lead with candor. Is what you say true, good, and useful?
We Before Me : lead for others. The sum is always going to be greater than the parts.
We evolve clients for a human-centric future - creating a better world for everyone.
Benefits
iCrossing offers a range of employee benefits including generous PTO, 11 paid holidays, 401k company match, full medical/dental/vision coverage, FSA & HSA options, family leave, commuter benefits, and more.