Shift Supervisor

Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They

understand the importance of providing and engaging environment for restaurant teams and the guest. A

Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and

delivering operational excellence.

Essential Functions

Develop Servant Leaders-Puts your people and restaurant first-not yourself

Create Memorable Experiences-Creates a service experience so good the guest cant wait to come back to Popeyes

Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals

Responsibilities

Coaches, trains and develops team members around processes and procedures at each station

Actively participates in team huddles offering great ideas

Consistently thanks the team and celebrates success

Serves as a role model and coaches Brand service behaviors

Fixes bottlenecks, calls chicken drops and monitors Speed of Service

Makes sure the restaurant is welcoming and clean

Spends time with the guests in the dining room doing table touches throughout the shift

Supports the team to resolve guest concerns quickly

Ensures product quality and all standards are met on their shift

Provides ideas to the restaurant General Manager to improve guest metrics and feedback

Leads each shift by delegating duties, assigning tasks, and following up with all team members

Must be proficient in each are of the restaurant to assist when necessary

Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met

Ensures accuracy of inventory and waste tracking

Reviews and approves invoices and inter-store transfers (ISTs)

Checks people charts and production planning and makes necessary adjustments

Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift

Required Education and Experience

Minimum Age : 18 years old

Last updated : 2024-04-24