Branch Operations Lead (Floater)

Status: Non-Exempt/Full-Time

Location: Varies

Reports To: Branch Manager/Operations Dept.

Level: Non-Management

Job Summary:

The Branch Operations Lead will serve as a liaison between the member and the Credit Union; provide account information by phone or in-person, as well as information on the full range of products and services; has the ability to identify and cross-sell multiple products and services, as deem necessary by management. Regular travel between POPA FCU branches may be required to fill staffing needs; open accounts for members, interview, and professionally handle the members’ daily needs; provide a variety of transaction services to members including loan processing, closing, and disbursal. The Branch Operations Lead assists the Branch Manager to manage daily branch operations, implement internal controls, proceduresand policies.

Essential Job Functions:

• Project a professional and positive image of the Credit Union at all times.
• Perform all MSR I & MSR II duties.
• Sells and orders cash for the branch in accordance with Credit Union policies and procedures. Balances and replenishes cash for vault, ATM, cash recycler.
• Maintain confidentiality of Credit Union member and employee records during and after employment with POPA FCU.
• Open and/or close branch according to security procedures. Perform all other required operational and procedural duties.
• Assists in managing the security and safety of the branch by analyzing security and safety policies and procedures.
• Respond to external and internal inquiries, requests, and problems/complaints by resolving the issues directly and/or directing them to the appropriate person for specific information and assistance.
• Process member transactions efficiently, accurately, and in a timely manner including opening consumer loan applications, funding loans and completing all (required) related documentation. Responsible for the quality and accuracy of all worked performed.
• Perform various account file maintenances (e.g. account data changes, check orders, card orders, etc.)
• Assist and educate members on accounts, electronic services, and loan products.
• Proficient in legal aspects of account management (e.g. Trust, Power of Attorney, etc.)
• Process and distribute incoming mail to appropriate departments.
• Promote Credit Union products and services based on members’ needs that are obtained from member interviews and/or review of member’s account; assists the branch in achieving branch goals by cross-selling and referrals, both personally and by training MSR staff.
• Maintain current knowledge of Credit Union’s products, services, marketing promotions, and procedural/regulatory changes which affect branch operations.
• Travel to other POPA FCU branches as required, to fill staffing needs at all branch locations. Must have a valid driver’s license and own reliable mode of transportation.
• Service and balance ATM and coin machine (as applicable).
• Research complex member situations to resolve issues involving accounts, services, fees, loan servicing, etc.
• Ensures all branch transactions are balanced at the close of each day. Assist in locating and resolving branch outages.
• Assess and assist MSR I and MSR II with (complex) issues prior to granting overrides.
• Ensure seamless branch operations in the absence of Branch Manager.
• Assist and support the Branch Manager with various administrative functions.
• Assist in training and directing staff to accomplish branch goals.
• Interview loan applicants; obtain all necessary documentation to make loan decisions for pre-approvals (Signature, Auto, Credit Card), PAL, SHIELD.
• Comply with all applicable laws, regulations and Credit Union policies and procedures, and ensure compliance with all governing regulations, including but not limited to: Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Truth-in-Savings and Fair Credit Lending Practices.
• Provide feedback for MSR performance evaluation and/or disciplinary process.
• Responsible for smooth flow of branch traffic and adequate coverage to provide quality member services.
• Must be an actively registered Mortgage Loan Originator with the NMLS.
• Ensures compliance with all applicable laws, regulations, and Credit Union policies and procedures. Conducts branch audits, monthly cash counts, cash shipments, etc.
• Directs daily branch operations activities in a manner that provides quality service to members and potential members. May delegate portion of responsibilities when necessary but, may not delegate overall responsibility or any portion of accountability for results.
• All other duties as assigned or requested by Branch Manager.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities:

• High School degree or equivalent.
• Two to Five years of similar or related experience, including time spent in preparatory positions.
• A minimum of 5 years member services experience in a Credit Union or, financial institution is highly desirable.
• Requires a well-rounded knowledge of Credit Union and transactions.
• Ability to read, analyze, and interpret procedures, or governmental regulations. Ability to write reports, business correspondence and procedural manuals. Ability to effectively present information and respond to questions from management, members, vendors, and the general public.
• Demonstrated computer proficiency within a Windows environment. Must be able to routinely perform work on a computer for an average of 6-8 hours per day.
• Effective listening, communication (verbal and written), organization and decision making skills.
• Demonstrated ability to provide meticulous attention to detail and concern for accuracy and consistency in results.
• Ability to work independently or within a team to accomplish goals and objectives.
• Availability for any branch assignment is required. Must be able to work extended hours whenever required or requested by management.
• Previous consumer lending experience is highly desirable.
• Previous leadership experience preferred.
• Must be bondable. May be required to qualify as a notary public.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be able to operate routine branch equipment including telephone, copier, facsimile, cash recycler, coin machine and ATM.
• Must be capable of regular, reliable, and timely attendance.
• Must comply with all Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML)
• Laws and Regulations, as they pertain to federal guidelines and internal policies and
• procedures.
• Must complete compliance training to ensure adherence to legal and regulatory requirements, including security awareness and BSA training.

Physical Demands and Work Environment:

• The physical demands described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 30 lbs. Must be capable of climbing/descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals, keyboards, telephones, copiers, facsimiles, TCRs, ATMs, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger) to visit other branch locations. Must be capable of regular, reliable, and timely attendance. The employee is frequently required to talk or hear, walk, reach with hands and arms; and stoop, or kneel. Specific vision abilities required to by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions:

• Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

Job Type: Full-time

Pay: $26.46 - $39.69 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years
• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• San Dimas, CA (Required)

Ability to Relocate:

• San Dimas, CA: Relocate before starting work (Required)

Work Location: In person