Director of Product Management – Policy Administration

Santa Clara, CA

Novo Insurance is a disruptor. Our goal is to be a pro-consumer, driver-first, out with the old and in with the new, car insurance company. In a digital age where it's possible to

know exactly how every person drives, it's possible to also provide insurance that rewards good driving behavior. We are revolutionizing how insurance is purchased, administered, and delivered.

We plan to offer context-based insurance products using artificial intelligence techniques powered by telemetry data, behavioral data, and spatial data. Our team of data scientists, software engineers, mobile app designers, and insurance gurus are creating insurance solutions that cut through a legacy of dated business practices. We see the future and we are here to make it happen.

We’re looking for a highly motivated Director of Product Management to join our growing Novo Insurance team. As the Director of Product Management – Policy Administration, you will own the Policy Administration System (PAS) and related internal customer experiences, roadmap, and launch of new features to delight internal stakeholders and Novo users. As part of this role, you work with cross-functional teams of engineers, designers, data scientists, operations, insurance product managers, product marketing, and researchers to build and implement products.

RESPONSIBILITIES:

• Establish the PAS product vision, strategy, roadmap, and OKRs to measure the success of product(s)
• Attract, build, manage, and develop a talented, diverse, equitable, and inclusive team of technical product managers.
• Lead the PAS technical requirements and implementation initiatives for multiple projects and insurance products (as they are defined by the Insurance Product Management team. Set platform priorities, scale teams, and ensure the org is effective, aligned, and set up for success by establishing clear and measurable OKRs
• Maximize efficiency in a constantly evolving environment where the process is fluid, and creative/evolutionary solutions are the norm
• Lead usability studies, user research, and competitive analysis to develop product requirements and prioritization
• Implement best-in-class product development and management practices
• Provide product expertise to marketing and other outbound activities as required

REQUIRED EXPERIENCE:

• 10 years of product management experience in personal auto insurance, technical or business product management (from business case development to analytics-driven feature/experience development)
• 5 years of auto insurance industry experience with a deep understanding of both legacy auto insurance products and insurtech products. Experience with Duck Creek Platform preferred
• Strong preference for hands-on experience in developing and overseeing requirements, managing workflows, and handling billing and transactions within the realm of personal auto insurance
• Strong preference to have Prior Experience in rolling out personal auto insurance to new states from inception to launch, with a good understanding of state-to-state regulations
• Demonstrated excellence in building and leading product development using remote teams, handling different cultural and time zone differences
• Experience in creating and delivering roadmaps to stakeholders and senior leadership, gaining consensus, is essential
• Experienced in identifying market opportunities and articulating competitive differentiators
• Excellent written and oral communication skills. Ability to quickly absorb user needs, and business concepts and effectively simplify and communicate them to the technical team
• BA/BS in Computer Science or related field

COMPS AND PERKS:

• To support the total well-being of our employees, we offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance, and disability options. Our commitment to wellness, wellness education, preventive services, and fitness activities are designed to meet you where you are

Salary: $178,000 - $250,000. Your base salary will be determined based on your location, experience, and the earnings of employees in similar positions.