POSITION OVERVIEW

As the Director of Commercial Service, you are directly responsible for the comprehensive oversight of all staff and operations within your assigned purview. This consists of Pool Service Professionals and their respective assignments. You will be in charge of ensuring seamless communication between the corporate office initiatives and field operations (planning/processes, business growth opportunities, new technology initiatives, and any other directive given by the Managing Partner) as well as strictly adhering to all other established policies and

procedures. The Director of Commercial Service position reports directly to the General Manager on all aspects of their business management responsibilities. This position

requires a close interface with the management team, customers, and all other pool service-related personnel.

The best service starts with you, and that is why we believe in Deliver 1. This means we are always thinking one step ahead and surpassing the “normal” expectations. We make sure to leave our customers with smiles on their faces from our exceptional pool service.

ESSENTIAL RESPONSIBILITIES

Train, develop, and support on-site staff members to establish their adherence to company policies, procedures, and standards

Provide seamless communication, implementation, and execution of directives communicated down from the management team

Provide leadership to Pool Service Professionals to inspire and enable them to meet or exceed targets on a daily/weekly/monthly basis

Supervise Pool Service Professionals to deliver a premium customer experience directly reflective of our company’s high-level standards

Create and ensure a safety-first culture that is apparent in every operation daily

SKILLS AND QUALIFICATIONS

1 Years of Route-based Management Experience

Proven track record of meeting and exceeding goals

Experience in hiring, coaching, and training teams to create an exceptional brand experience.

CRM experience preferred - Salesforce a plus

Pool Service experience is a plus

BENEFITS

As a member of Residential Aquatics, you can expect:

Medical Benefits, Dental Benefits, Vision Benefits, Healthcare spending accounts (HSA/FSA)

401K Benefits

Employee Assistance Program (EAP)

Paid Vacation time, Sick time, and Holidays

Growth opportunities

A fun, friendly, professional working environment

We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

Other job-related duties may be assigned and could require work outside of the duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; “at will” employment remains.

For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States