Company Overview

Position Overview:

Analyzes user reported system and data issues, documents reproducible examples, finds root causes and escalates and/or assists in resolving software operational problems.

Responsibilities:

• Communicates with distribution system users to get details of issues, attempts to reproduce and isolate errors, and escalates issues as needed to ensure timely resolution.
• Assists in writing detailed descriptions of user needs, program functions, and steps required to perform various system functions.
• Works with vendors, Application Administrators or Software Analysts to plan, develop, test, and document computer programs, applying knowledge of programming techniques and computer systems.
• Ensures service level agreements with vendors are documented, measured, and reported by proactively managing and tracking the open "glitch" list.
• Interacts with hardware, UNIX, network, and other IT support staff to research problems and find solutions.
• Assists in researching new technologies and recommends and/or applies these to solve business problems.
• Participates in after hours on-call support and outage restoration activities.
• Participates in planned/scheduled after hours software testing and/or upgrades.
• Other duties as assigned

Skills/ Experience Expected:

• Bachelor's Degree in Computer Science or related discipline or proven and progressive success in Information Technology or software support responsibilities.
• Minimum 2 years operation knowledge of ERP (Enterprise Resource Planning) system functionality, including Sales Order Entry, Inventorying, Purchasing, Distribution, Financial, Accounting, etc.
• Working knowledge of UNIX (AIX), NT and Windows, data networking, Unidata Query, Basic, System Builder 4GL software, SB Report Writer and programming techniques.
• Ability to help lead and coordinate projects and functions.
• Demonstrates professional verbal and written communication skills.
• Good personal organizational skills.
• Ability to absorb and implement new technologies.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer - By Choice. The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.