Essential Duties and responsibilities:

• Communicate with supervisor throughout shift to ensure efficiency, and report any concerns (safety, service, etc.)
• Comply with attendance rules and be available to work on a regular basis.

• Assist in any setup/reset for the event to the supervisors / coordinator’s / guest’s specifications.

• Perform any other tasks as requested by Management.
• Be willing to assist fellow associates as needed and be a team player.

• Follow all health and safety regulations and maintain banquet cleanliness in front and back of the house.
• Will be the main contact with the guest during their stay in their dressing rooms and ensures guest satisfaction.

• Respond to requests and questions of the wedding couple during the event with respect and courtesy.
• Prepare the wedding cottages or rooms before arrival of the guests to ensure guest expectations are exceeded.
• Responsible for communication with the kitchen regarding food preparation and presentation for any items the couple may have ordered for breakfast or lunch.
• Serve beverages and food as requested by couple and their attendants in an efficient manner.
• Take all special guest items from the office and set up in the wedding area ensuring they are displayed according to guest requests. 
• Escort the couple and their attendants around the bridal cottage and help prepare them for the ceremony.
• Clean up cottage and close out guest checks.
• Understand and adhere to Ponte’s values and service standards.
• Understand and adhere to environmental standards set by the winery.
• Ensure the safety of guests and associates.

Knowledge, Skills and Abilities:

• Ability to treat other associates and guest in a respectful manner.
• Exhibits integrity (honesty and truthfulness).
• Has attention to detail and the ability to follow direction and abide by standard operating procedures.
• Must have excellent communication, multi-tasking and organizational skills.
• Must have exceptional grooming standards that are consistent with company guidelines.
• Must have the ability to communicate in English.
• Self-starting personality and able to work with little direction.
• Maintain a professional appearance and manner at all times.
• Must be willing to assist co-workers with their job duties and be a team player.
• Must be available weekends, nights, and holidays.

• Ability to work micros station and ring in orders for the bride/ groom, and close out at the end.
• Requires a high level of professionalism with exceptional culture skills.
• Knowledge of food preparation and presentation.
• Strong interpersonal skills.
• Ability to remain calm under pressure.
• Must thrive in an ever-changing fast-paced environment.
• FOODSAFE certification is required.
• RABS (Responsible Alcohol Beverage Service) Certification is required.