JOB PURPOSE :

Make the Connection to greet and seat arriving guests in a timely manner. This position is responsible to interact with and support guests / fellow team members in a courteous, respectful, and professional manner.

Most of all, display superb Teamwork skills to contribute to a positive work environment through our Core Values.

JOB ACCOUNTABILITIES :

• Enhance the guest experience, making them feel welcome with friendly, helpful, and respectful attitude.
• Function as a host for the restaurant to greet, seat guests and answer phones.
• Support to process to go orders and transactions for guests; Protect the Brand by certifying presentation and quality of products.
• Pack food items, roll silverware, make coffee, fill beverage cups and assist to clear dishes.
• Maintain clean / orderly lobby, checkout, marketplace and bathroom areas; stock shelves and pie cases, empty trash receptacles and restock supplies as needed.
• Demonstrate an extensive knowledge of the Polly’s Brand, menu, current promotions; able to educate guests on menu items and identify ingredients.
• Commitment to maintain PCI compliance standards with operation of credit card machines and point of sale system.
• Responsible to follow proper cash handling policies and procedures at all times. Manage assigned register, process credit card / cash payments, make change and issue guest transaction receipts appropriately.
• Serve as support to baker helping to perform oven duties, prep, pack and store bake items, this includes assist with bake preparation such as tray arrangements for next day.
• Promote Polly’s culture, teamwork and encourage the success of fellow team members.
• Adheres to company standards, policies and procedures.
• Passion, Pride and Protection in everything you do by utilizing proper tools, equipment and procedures in accordance with health, safety and sanitation guidelines.
• Ability to communicate efficiently and respectfully with fellow team members and Manager-level leaders.
• Must be dependable to work flexible schedule; Morning, mid-day, nights, weekends and holidays

SKILLS AND EXPERIENCE REQUIRED :

• Outstanding guest service skills and ability to ensure a guest priority culture
• Ability to communicate with ease and clarity, good organization skills
• Accuracy and honesty of handling revenues and aspects of the revenue control system
• Strong work ethic, ability to act on and solve minor problems in courteous manner as needed
• Ability to multi-task and work under pressure in a service oriented environment
• Valid food handlers card (if required by county)

Last updated : 2024-04-27