Job Description

UTILITIES DIVISION - Meter Service Technician Supervisor

Salary : PG11 $19.51-29.29 Hourly, $40,580.80-$58,843.20 Annually

Employee Benefits

• Direct Deposit, Bi-Weekly Pay Checks
• Medical, Dental, Vision
• Life Insurance
• FRS Retirement
• 10 Paid Holidays
• Paid Time Off
• Tuition Reimbursement
• Education Incentives
• Deferred Compensation Plan
• Wellness Incentives
• Employee Assistance Program (EAP)
• Free Employee Gym
• Free Employee Health Clinic

Candidates must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated.

The job description herein provides for the range of duties to be performed for this position. It is not intended to reflect all duties that are required within this position.

MAJOR FUNCTION

Under direction, supervises, assigns, reviews, and participates in the daily work of staff responsible for water meter reading operations;

ensures work quality and adherence to established policies and procedures; provides training of staff; and performs the more technical and complex tasks relative to assigned area of responsibility.

REPRESENTATIVE DUTIES

• Plans, prioritizes, assigns, supervises, reviews, and participates in the daily work of staff responsible for water meter reading operations.
• Ensures that meter reading schedules, service order assignments, operational program procedures and policies are followed.
• Redesigns meter routes as required due to growth, etc.
• Schedules reading of routes in order to meet American Water Works Association billing requirements.
• Produces route information for analysis, i.e. hi / lo readings, failed readings, no reads, tampering and leaks.
• Schedules Tech. Service work of turn-ons / turn-offs.
• Responsible for supplies, including uniforms, vehicle assignment, and equipment needed to perform meter service tasks in the field.
• Responsible for responding to public inquiries, problems / complaints, investigations, water audits, and resolutions regarding water meter services.
• Must be knowledgeable of interrelated duties with other sections and divisions for cooperation and efficient resolution of problems.
• Reports to Operations any systems problems, i.e. low water pressure, line breaks, and disruption of service.
• Assists in the development of goals and objectives as well as policies and procedures; participates in the implementation of new / revised goals, objectives, policies and procedures to ensure compliance.
• Participates in the selection of assigned staff; provides or coordinates staff training; works with employees to correct deficiencies;

implements discipline procedures.

• Participates in the preparation and administration of the assigned program budget; submits budget recommendations; monitors expenditures.
• Attends and participates in professional group meetings; maintains awareness of new trends and developments in the field of water meter reading operations;

incorporates new developments as appropriate into programs.

Performs related duties as required.

KNOWLEDGE, ABILITIES AND SKILLS

Knowledge of :

• Operations, services, and activities of a water meter reading operations program.
• Principles and practices used for water meter reading operations.
• Principles of supervision, training, and performance evaluation.
• Basic principles and practices of municipal budget preparation and administration.
• Operational characteristics of hand held and radio meter reading equipment.
• Proficient in the use of automated meter reading equipment.
• Operation and appropriate usage of various types of water meters.
• Geography of the area and location of meters.
• Principles and practices of customer service.
• Occupational hazards and standard safety practices.
• Pertinent federal, state, and local laws, codes and regulations.
• Basic principles related between meter reading and billing.

Ability to :

• Coordinate and direct a water meter reading operations program.
• Supervise, organize, and review the work of assigned staff involved in water meter reading operations.
• Select, train, and evaluate staff.
• Participate in the preparation and administration of assigned budgets.
• Demonstrate an awareness and appreciation of the cultural diversity of the community.
• Able to establish and maintain a courteous working relationship with employees, officials and the public.
• Ability to effectively communicate both orally and in writing.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical Demands : Working conditions in the office are clean, well lit, and free from extremes of temperature and humidity.

Ability to see colors. Ability to perform tasks that require eye and hand coordination. Ability to see, ambulate independently, drive, bend, stoop, sit and stand.

Ability to hear in the normal audio range with or without correction to listen for signs of danger, operate a radio and / or cell phone and communicate with others.

Ability to maintain an effective working relationship with the public and other employees.

Working Environment : Occasional exposure to : extreme temperatures, humidity, rain; slippery or uneven surfaces and rough terrain;

blood borne pathogens and other biohazards in meter boxes however, most time is spend in the office. Requires the ability to sit for long periods of time throughout the work day.

Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.

Hearing sufficient to understand conversations, both in person and on the telephone. Work environment is formal and informal, team-oriented, having both routine and variable tasks with variable pace and pressure.

MINIMUM QUALIFICATIONS

• Graduate of an accredited high school or possess an acceptable equivalency diploma.
• Five (5) years supervisory experience.
• Five (5) years experience in administration in the areas of water, wastewater, and reuse metering; customer service; monitoring programs, billing, and meter reading security.
• Must be able to utilize all features afforded by word processing software, Cognos report writing program, file transferring programs and other required software and micro-computer equipment utilized by the assigned work unit.
• Must have a valid driver's license or be able to secure a valid Florida driver's license at the time of employment, within the proper classification.

SPECIAL REQUIREMENTS

Employee may be subject to working outside normal business hours for field visits, presentations, and other public education events.

Must have home telephone at the time of employment due to on-call and emergency call out.

This position may be required to report for work when a declaration of emergency has been declared in Polk County.

Last updated : 2024-04-23