Leverage your dental administrative experience and join a respected employer where you will receive competitive pay and a highly competitive benefits package! Enjoy working for an organization rooted in diverse historic culture where employees are valued, and management is transparent. You will receive incredible support from an experienced team that is committed to helping a close-knit community thrive and grow.
Pokagon Band of Potawatomi provides their team with a work/life balance in a healthy culture with a supportive environment. Gain career experience by working alongside other dental professionals and providing exceptional care to an underserviced community.
Pokagon Band of Potawatomi is searching for a Patient Registration Clerk for their community in Dowagiac, MI.
Please click Apply or email your information to: pokagonband@workrocket.com
As a member of the team, you can expect:

• Excellent Pay - starting pay up to $19/hour commensurate upon experience.
• Well Above Average Benefits package: Outstanding medical, dental, and vision plans, PTO (4 weeks accrued in the first year), 15 paid holidays, defined pension plan, 401k with employer match, life insurance, disability, fertility benefits, pet insurance, paid educational leave up to 4 hours per week to attend in person classes, paid parental leave, gym/wellness center, access to onsite medical, optical, chiropractic and pharmacy services.
• Elite Experienced Team - Imagine working with an experienced team with an average tenure of over 10 years. You will find yourself in a position to learn and grow from a staff that cares about your development.
• Culture of Appreciation - Enjoy team building events, team days, group development functions that all focus on investment in employee appreciation.
• Day Schedule: Monday - Friday 8:00am - 5:00pm.
• Making a needed impact in patient’s lives - Provide a needed service to an underserved community and feel good about helping people. Patient acceptance of treatment based on finances does not apply. We do what is needed for our patients and are NOT selling dentistry. Focus on care, not profit.
• Wonderful facilities - new equipment, all facilities are new and modern and are equipped to provide the best of care for the community.

Requirements:

• One (1) year of front-line service experience in a dental office required
• High School Diploma or GED.

Essential Functions:

• Assist visitors and clients by welcoming and greeting them upon arrival and on the telephone; answer questions, explain procedures and services, and/or refer inquiries to the appropriate contact.
• Listen to and document messages off the telephone that have been left during peak hours. Deliver messages to the appropriate personnel.
• Make daily reminder calls to patients for upcoming appointments.
• Coordinate mail and postal delivery of lab specimens, department mail, and incoming supplies.
• Assist medical support staff in initiating various task, such as medication reconciliation, and the release of records forms.
• Manage and coordinate scheduling in response to task list, patient calls, walk-ins, and staff requests; schedule follow-up appointments for all of Health Services, coordinate with Medical, Dental, Podiatry, Medical nursing, Podiatric nursing, Behavioral Health, Transportation, etc.; follow-up and coordinate with internal and external referrals, patient and staff cancellations, no-shows, etc., to ensure patient access and referring entities’ needs are met.
• Document patient activity, as appropriate, such as service refusal, unreachable patients, no-shows, cancellations, etc.
• Maintain lobby including but not limited to, posting of Tribal events, assurance of culture appropriateness, clearing clutter, making coffee, closure and notifications signs, and patient management for wait times.
• Submit maintenance and IT orders, maintain visitor log, administer patient satisfaction surveys, time studies, as needed.
• Provide administrative support to staff, including work orders; maintain network drive; maintain inventory of office and miscellaneous supplies.
• Travel to other departments as needed
• Register new patients according to established office protocol
• Orient new patients to services and programs in Pokagon Health Services. Obtain informed consent, release of information, and other appropriate legal signatures. Inform patients of Transportation Services, Compliance Hotline, HIPAA, Notice of Privacy Practices, Release of Information, etc.
• Assist clients with the completion or revisions of forms for the Patient Registration System by obtaining information through interview, electronic, or mailed correspondence prior to Client receiving services; assess client understanding of patient registration process to determine the appropriate response to client questions and applications. Communicate appropriate information needed to client or client’s agent in order to complete Purchase Referred Care (PRC) or Community Clinic eligibility; determine eligibility of clients for PHS, PRC and Community Clinic services according to Indian Health Services (IHS) and Band guidelines.
• Ensure that appropriate documentation is scanned into the electronic system.
• Operate Patient Registration System and related components of the electronic health records and other computer systems to enter, store, process and retrieve client registration information.
• Verify certain insurance coverage by telephone and enter information into the electronic health record; obtain signatures for file on forms for alternate resources.
• Provide resources to other Tribal Citizens outside of the geographical area.
• Coordinate care with the Referral Specialist and Clinic and Community Health Nurses.
• Maintain additional paper recordkeeping system for ATR patients.
• Comply with HIPAA regulations to ensure patient privacy
• Assist patients with Medicaid applications using MI Bridges
• Collect payments and post payments in Electronic Health and Dental Records

Service encompasses all aspects of the Pokagon Band of Potawatomi Indian’s governmental operations. Every employee shares the responsibility to provide exemplary service, dignity, and respect to all Tribal Citizens, the Tribal Council, staff members and community members. To this end, all employees have an obligation to identify and report any service problems, issues, or concerns and through designated channels, initiate, recommend, and actively participate in solutions.

About the Company:
Pokagon Band Of Potawatomi