TMS Treatment Coordinator

Are you passionate about mental health and helping individuals on their path to well-being? Do you possess exceptional interpersonal and organizational skills? If so, then we’d like to invite you to apply to our open position for Transcranial Magnetic Stimulation (TMS) Treatment Coordinator. Our renowned mental health facility is currently seeking a dedicated and compassionate TMS Treatment Coordinator to join our team!

Location: Jacksonville, NC

Job Summary:

As the TMS Treatment Coordinator you will play a crucial role in providing exceptional patient support to individuals seeking mental health services in our TMS program. You will be the first point of contact for clients, responsible for conducting intake assessments, gathering necessary information, and coordinating their journey into our facility. Your empathetic nature, strong communication skills, and attention to detail will be essential in ensuring a seamless and supportive intake process.

Responsibilities:

• Contact potential patients through CRM based tools & follow up with potential patients.
• Conduct intake assessments over the phone or in person, demonstrating empathy and active listening skills to gather necessary information to schedule a patient.
• Be able to discuss key points in an educated manner to patients who have an interest in services offered at our facility.
• Have ability to use software based CRM tools to track potential patients, contact and follow up with them.
• Assist clients in understanding the services offered, answering inquiries, and addressing concerns.
• Accurately record and update client information in our electronic database.
• Schedule appointments for clients, ensuring efficient utilization of resources and maintaining an organized intake schedule.
• Verify insurance coverage and assist clients with understanding the billing process.
• Provide support to clients by explaining facility policies, procedures, and treatment expectations.
• Maintain confidentiality and adhere to ethical guidelines in handling sensitive client information.
• Collaborate with internal departments to ensure smooth transitions for clients from the intake process to the appropriate clinical services.

Qualifications:

• Bachelor's degree preferred, not required
• psychology, social work, counseling, or a related field is preferred.
• Proven experience in customer service, retail or a healthcare setting is an advantage.
• Knowledge of mental health disorders, treatment modalities, and community resources is desirable.
• Exceptional interpersonal skills, with the ability to establish rapport and empathize with clients.
• Excellent communication skills, both verbal and written, to effectively interact with clients and colleagues.
• Strong organizational abilities to manage multiple tasks and demonstrate the ability to be consistent as a part of best practices of a healthcare office.
• Be able to be quick, precise and clear on calls → be able to redirect a conversation.
• Proficiency in using electronic health record systems and other relevant software.
• Ability to maintain confidentiality and adhere to ethical standards.
• Flexibility to adapt to changing priorities and work effectively in a team-oriented environment.

How to Apply:

If you are eager to make a positive impact in the lives of individuals seeking mental health services, we would love to hear from you. Please submit your resume, a cover letter highlighting your relevant experience and any other supporting documents.

We appreciate all applications received, but only candidates selected for an interview will be contacted. Thank you for your interest in joining our team at Pneuma Behavioral Health where we are committed to promoting mental health and wellness.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Pet insurance
• Professional development assistance
• Retirement plan
• Uniform allowance
• Vision insurance
• Wellness program

Healthcare setting:

• Medical office
• Outpatient

Medical specialties:

• Psychiatry

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Jacksonville, NC 28546: Relocate before starting work (Required)

Work Location: In person