Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner within PNC’s Enterprise Fraud Organization (EFO), you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion. As a Business Product Owner of the Fraud Data Platform / Near Realtime Analytics, you will manage data and analytics as a product to support business critical use cases, while utilizing advanced analytics, tooling and techniques including machine learning/AI approaches.
Essential Functions
• Responsible for Product Management of data and analytics for the Enterprise Fraud Organization through the continuous assessment of product strategy against changing business priorities and market trends.
• Collaborate with technical and architectural teams on new and ongoing development of product capabilities using agile practice methods.
• Responsible for enabling capabilities supporting decisioning and analytics business use cases that balances fraud risk with customer experience and growth.
• Partner across Enterprise Fraud Organization teams in strengthening fraud detection and prevention controls and enabling better business outcomes through data and AI/ML driven shared insights and experiences.
• Responsible for solutions on data modeling, rapid feature engineering, and algorithm experimentation and scoring in near real-time data.
• Partner with data scientists on the discovery, implementation, and execution of predictive and generative AI algorithms.
• Collaborate on AI/ML tooling and techniques and be a transformational change agent on the adoption of such tools and analytics across Enterprise Fraud Organization.
Qualifications
• Strong communication and presentation skills with the ability to clearly communicate business strategies and technical concepts to all management levels.
• Experience in the financial industry (preferred)
• Self-starter who should have the passion for solving business problems using advanced analytics and tools and developing data-driven narratives.
• Experience working with near real-time steaming data, NoSQL/Open Source/Graph databases, AI/ML pipelines, Feature Stores, Machine Learning Operations, and No-Code/Low-Code tools.
• Prior experience with tools/platforms such as Elasticsearch and Neo4j is highly desirable.
• A high degree of curiosity and innovativeness, especially on the use and experimentation of AI/ML techniques and approaches
• Comfortable in innovative, high growth and fast-changing environment

Job Description

• Owns the vision and the definition of the product. Serves as the voice of the customer. Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives.
• Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog.
• Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog. Serves as the primary point of contact for questions from the team(s).
• Accepts delivery of working product from the Scrum Teams(s). Reviews and validates Scrum Team(s) working product. Socializes the delivery of business value and outcomes of the iteration to various stakeholders.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Agile Development – Knowledge of and ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.Business Acumen – Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.Innovation – Develops new ideas and initiatives that improve the performance of the organization.Interpersonal Relationships – Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.Matrix Management – Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.Organizational Leadership – Knowledge of, and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.Planning and Organizing – Mobilizes both time and resources to get things done.Solutions Development – Knowledge of and the ability to assess customer needs and provide solutions for them.

Work Experience

Roles at this level typically require a university / college degree, with 3 years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.