Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Loan Closing Analyst within PNC's Check Ready organization, you will be based in Kalamazoo, MI. There will be required in office days for this role.
As a Loan Closing Analyst in the Check Ready Department some of your main job functions would include, but are not limited to:
1. Making calls and taking inbound calls in relation to Check Ready Loans
2. Preparing loan documentation and sending to customers.
3. Review documentation and decision paperwork to either book or reject
the loan.
The hours for the role are 11:00 am - 8:00 pm EST. There are occasional Saturdays, about 1-2 per quarter.

Job Description

• Closes varied and complex loans and may disburse loan funds. Prepares and/or reviews all loan documents for completeness and accuracy.
• Reviews documentation and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. Prepares and/or reviews moderately complex loan closing documentation based on approval documentation. May be responsible for sharing best practices with team members and may recommend process improvement. May represent department on projects and initiatives.
• Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may address exceptions; escalates appropriately. May interact with customers and/or have assigned accounts.
• Provides responses and documentation to inquiries and ad hoc requests. Completes loan set up sheets and other necessary documentation for entry into the bank's loan system.
• May schedule time frames for loan closings in light of loan commitments and customer needs.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Flexibility and Adaptability – Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.Operational Functions – Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.Problem Management Process – Knowledge of and ability to bring a reported problem to successful resolution.Products and Services – Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.Standard Operating Procedures – Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3 years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Additional Job Description

Benefits

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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