Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our employees and customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As Enterprise Infrastructure Manager Sr of End User Computing, within PNC’s Office of the CTO organization, you will spearhead our efforts to optimize technology, hardware, software, and tools for all users. This pivotal role demands a blend of technical proficiency, visionary leadership, and strategic acumen to enhance operational efficiencies and drive technological innovation. This position is based in Pittsburgh, PA or Cleveland, OH or Dallas, TX or Birmingham, AL. The position is primarily based in a PNC location. Responsibilities require time in the office on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.
PNC is seeking an experienced senior leader responsible for the engineering, daily management, and operations of all end user computing technology, inclusive of software, deployment technologies, and peripheral equipment. Responsibilities also include the design, architecture and management of the end user computing platform, developing, and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy. The manager will work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in end user computing technology, manage governance and compliance to the standards, and drive focus on delivering an excellent customer experience. The manager's organizational duties will include hiring of personnel, managing resource demand and capacity, staff performance management and talent development.
Responsibilities:
• Collaboration with stakeholders to develop a comprehensive EUC strategy aligned with PNC’s business goals and industry best practices.
• Establish and maintain relationships with third-party vendors and service providers to ensure services are integrated seamlessly.
• Proactively seek and communicate opportunities for improvement in engineering, operational, and customer satisfaction aspects of the end user computing functions.
• Identify technologies which will improve customer satisfaction, reduce cost and/or improve efficiency.
• Establish metrics to measure efficient use of existing systems and resources.
• Activity Monitor team performance to ensure service levels and expectations are being met.
• Develop, manage, and optimize budgets for end user computing initiatives including capital investments, operational expenses, and staffing requirements in accordance with financial guidelines and organizational priorities.
• Prepare regular reports, forecasts and presentations for senior leadership and stakeholders to communicate progress, achievements and challenges related to End user services.
• Infrastructure Technology thought leadership - ability to conduct research into emerging technologies and trends, standards, products then build road maps and make technology recommendations.
Required Skills:
• Experience with regulatory compliance issues management including knowledge of best practices in application and network security.
• Strong analytical and problem-solving skills.
• Solid oral and written communication skills, including hands-on ability with MS Office products
• Comprehensive experience in analyzing complex functions, procedures, and problems to find creative, logical and appropriate solutions required.
• Comprehensive understanding of PC hardware, software, operating systems, virtual desktop infrastructure, software distribution systems, device management technology, directory services, and printing services is required.
• Experience in hardware and software design, installation, configuration, maintenance, and troubleshooting required.
• Experience in on premise, cloud-based, corporate owned, and bring your own end user computing technologies.

Job Description

• Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
• Leads infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.
• Leads stable and secure environment, incident management, product health/patching, and the asset management lifecycle. Communicates with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
• Designs best practices for technology architecture and management.
• Directs, motivates, develops and oversees the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Hardware Infrastructure – Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.Information Security Technologies – Knowledge of technologies and technology-based solutions dealing with information security issues.IT Architecture – Knowledge of and ability to design and improve organizational IT structures and blueprints in order to better support business operations and efficiently achieve organizational objectives.IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.IT Industry: Trends & Directions – Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT).IT Service Management (ITSM) – Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services.IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.IT Systems Management – Knowledge of and ability to utilize a variety of technical tools and techniques to guarantee service availability and ensure IT system performance.System and Technology Integration – Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms.

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8 years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base Salary: Commensurate with skills and experience.

Benefits

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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