Position Location: Hybrid (at least 1 day in office) - Pittsburgh, PA

Job Summary:

We are seeking a talented individual with expertise in email content design and strategy for web and mobile applications. The ideal candidate will have a strong background in email strategy, experience working with whiteboard apps like Invision or Mural, and the ability to collaborate effectively across various partners and product groups.

Responsibilities:

- Conduct an audit of current email alerts sent across online and mobile banking experiences through discovery sessions with product partners

- Evaluate analytics to assess the effectiveness of current email strategies

- Collaborate with experience designers to map out the email landscape for online banking and mobile apps

- Categorize emails into specific topics such as products, service alerts, fraud, etc.

- Define email alerts strategy by iterating on templates in alignment with messaging updates

- Design and deliver templates for digital banking teams to enhance user experiences

Skills:

- Proficiency in Microsoft Office/Outlook

- Experience with email templates and AEM (Adobe Experience Manager)

- Strong content design, copywriting, and editing skills

- Knowledge of digital content delivery and digital copywriting

- Familiarity with Invision

- Preferred skills include Agile methodology, content strategy, design thinking, digital communications, user experience (UX), and UX writing

Qualifications:

- High School Diploma required; Bachelor's degree or equivalent work experience preferred

- 2-4 years of relevant experience

This is an exciting opportunity for a creative individual who thrives in a collaborative environment. The role offers the chance to lead content creation efforts, work closely with designers, conduct user research, and shape the role of content in the design process. If you are passionate about language, user-centric design, and driving meaningful change through your work, we encourage you to apply.

**This is a contract role with the right to hire if a need becomes available. Manager will only look at candidates who are open to converting to a full time PNC employee. PNC will not sponsor work visas if the decision is made to hire the contingent worker.**