Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Systems Reliability Engineering Manager within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

• 5 years of SRE experience working with telemetry, observation, self-healing solutions, and platform automation.
• Experience with monitoring, logging & telemetry tools like Big Panada, Dyntrace, Logscale, ELK, Splunk, etc.
• Advanced understanding of Networking, Content Delivery Networks (CDN, e.g. Akamai, Cloudflare), and Cloud Platforms.
• Understanding hand-on experience in the monitoring of streaming platform technologies, like Apache Kafka.
• Experience with automation and tools such as (but not limited to) Jenkins, Ansible, etc.
• Expert in designing, creating and supporting Automation (PowerShell, Python, Ruby, AWK, SED, etc.) to run health-checks and self-healing capabilities for the platforms.
• Advanced experience in the use of the following platforms and tools:
• Cloud: MS Azure/AWS Cloud
• Networking fundamentals: TCP/IP, DNS, WINS, DHCP, etc.
• Collaboration & Change Management tools: Jira, ServiceNow, etc.
• Databases: (Oracle, MS SQL, Teradata, DB2, etc.)
• Continuously work to improve problem identification and service restoration of digital platforms by leading and overseeing efforts to define, enhance, and deliver automated alerting and response systems with intelligent, self-healing capabilities.
• Continuously work to improve the reliability, stability, and performance of the digital platforms by overseeing the implementation of fully automated telemetry, observation, & applied intelligence systems.
• Continuously work to improve problem identification and service restoration of digital platforms by leading and overseeing efforts to define, enhance, and deliver automated alerting and response systems with intelligent, self-healing capabilities.
• Provide periodic on-call escalations support based on established 24/7/365 support schedules.
• Fulfill the role of Escalation Manager/Critical Incident Manager on major incidents by facilitating incident resolutions by leading teams through effective service restoration.
• Provide advanced Incident Management and Problem Management support to teams, to effectively identify, remediate, and resolve issues related to platform reliability, stability, and performance through careful analysis of telemetry data and system logs.
• Document all changes following controls, procedures and documentation standards and raises issues and concerns with recommendations for follow-up action.

Job Description
Manages development projects, development teams and application support functions.
Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Competencies
Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.
Application Development Tools – Knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications.
IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.
Work Experience
Roles at this level typically require a university / college degree, with 5 years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.