Publicis Media Exchange (PMX) is the global media platform for Publicis Groupe [Euronext Paris FR0000130577, CAC 40]. PMX is an omnichannel activation powerhouse that drives smart application of investment through leveraging scale, marketplace innovation, deeper partnerships and knowledge. PMX is at the forefront of the converging marketplace building data-informed, tech-enabled media to help marketers connect with consumers in a measurable way.

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Publicis Media’s Central Activation team is an integral team dedicated to supporting Publicis agency media accounts through our global offshore resources. Central Activation standardizes workflows, implements strategic onboarding processes, and optimizes resource allocation for the global offshore teams.

Through collaboration with Publicis agency partners, account teams, and offshore resources, Central Activation drives operational excellence, fosters innovation, and paves the way for scalable and cost-effective solutions for agencies. The offshore teams execute agency media campaigns seamlessly across various platforms and ensures the achievement of campaign performance goals.

The Client Ops Supervisor will be responsible for ensuring all accounts are being properly staffed, onboarded, and supported. The Supervisor will serve as an escalation point for both the agency account and offshore teams and will need a solutions-focused mindset and strong client service skillset. The ideal candidate should have a background in digital media campaign and account management.

This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

Your Impact:

• Build strong relationships with agency partners, account teams and global offshore teams
• Collaborate on engagement scoping and staffing of global offshore resources for agency accounts
• Develop and maintain onboarding plans for accounts, and facilitate the onboarding process
• Ensure efficient workflows are established for collaboration between agency account teams and global offshore teams
• Facilitate feedback and issues between the agency account teams and the global offshore team, and determine solutions to help address or resolve
• Identify and communicate account needs, concerns or opportunities with agency partners and global offshore leads
• Identify areas of opportunity for team development and business growth (i.e. new channels, new support models, etc.)
• Manage the rollout and adoption of new tools and solutions intended for agency account teams

• Bachelor’s degree
• Strong background in digital media (i.e. programmatic, search, social, or ecommerce)
• 3 years of relevant experience in a client facing role in campaign management, account management or digital operations
• Strong organizational and project management skills
• Proficiency in Microsoft Office solutions, experience with Excel and PowerPoint a must
• Ability to act as a proactive part of the Publicis Media team, and to act as a self-starter in an environment that encourages creativity
• Ability and desire to learn new technologies

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact hrcompliance_usms@publicis.com.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $70,000 - $110,000. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 03/22/2024.

REQ # 23-10157

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