Description

Job Summary:

Responsible under the direction & supervision of the Property Manager for the overall appearance and maintenance of the property in keeping with sound engineering practice and procedures.

Essential Job Functions:

• Supervision, maintenance and operation of the property is within the constraints company policies/procedures and approved budget.
• Contribute to revenue generation and exceeding occupancy goal(s) by ensuring available inventory of units, turning make-ready units and completing resident requests completely and expeditiously
• Providing exceptional customer service to residents, prospects and to other team members.

Customer Relations

• Receive, investigate, and resolve resident concerns. Meet with new residents and thoroughly explain their rights and responsibilities.
• Perform grounds inspections (multiple times daily). Identify any problem assets, address all areas of concerns with the property manager, and ensure the discrepancy is immediately corrected.
• Receive, investigate, and resolve resident concerns with in 48 hours of notice. Meet with new residents and thoroughly explain their rights and responsibilities. Escort new residents to their units, provide move-in checklist and explain functions of appliances and thermostat.

Property Management

• Coordinate with the Property Manager all move-in and move-outs, provide detailed list of damages and charges to Business Managers within 2 days of move-out to facilitate deposit accounting and maintain a schedule for completion of apartment make-readies.

• Make recommendations to the Property Manager for needed repairs and improvements to the property to maintain the best quality property possible.
• Maintain exterior of the property daily, to provide clean and acceptable curb appeal at all time.
• Oversee work by outside contractors and vendors, ensure that the agreed upon scope of work is adhered too, any growth work must be pre-approved by the Regional Construction Manager; keep the Property Manager informed. Assure that all apartments scheduled for move-ins are completely ready for the new resident prior to the move-in date.
• Maintain and supervise proper maintenance of all common area amenities. Inspect daily, weight room equipment, swimming pool(s), hot tub, saunas, clubhouse, pool area and pool furniture as applicable to the individual property and report findings to the Property Manager.
• Make a regular inspection of all common area lighting, sprinkler systems, fire prevention systems and fire extinguishes as required.
• Establish and follow a program of preventive maintenance on the property (i.e., air conditioner filter replacement).
• Reporting and keeping records showing logs such as snow removal, swimming pool, etc. Ensure all required MSDS Sheets are on-site and retained in accordance with governing laws. Maintain compliance with OSHA regulations and hazardous chemicals program.
• Ensure safety equipment is maintained on site (i.e. first aid, eye wash, eye protection).
• Become familiar with all equipment operation, maintenance requirements, implied warranties and manufacturer's recommendations for proper maintenance.
• Maintain a schedule with the Property Manager to assure the availability of "on call" personnel for after hours, weekends and holiday emergencies.
• Maintain an up-to-date inventory of all equipment, tools and supplies applicable to maintenance of the property.
• Reports and paperwork: Preparation of all required and assigned reports, on a daily, weekly, or monthly basis as assigned. Ensure all reports are accurate and submitted prior to deadlines.
• File maintenance: Establish and maintain complete files of correspondence, documents, and unit maintenance files.
• Expense Management
• Manage purchases required to maintain normal operations.
• Establish minimum and maximum spare parts inventory, conduct periodic spare part/appliance inventory audit.
• Submit all purchases to Property Manager for approval and ensure that all supplies or services are ordered properly.
• Receive and review all purchase quotes (services and material), request purchase orders, receive material/services against the purchase order and submit packing slip to property manager to receive against the purchase order and facilitate payment.
• Review expenses on a monthly basis and take the necessary steps to maintain costs within the budget.
• Assist Property Manager in preparation of budget as it relates to maintenance expenses,
• Other duties as assigned.

Employee Relations

• Supervise and assign duties for the Maintenance Technicians, Groundskeeper and Housekeepers; in coordination with the Property Manager, Assist Property Manager in the hiring, counseling, training, and termination of employees.
• Assist in maintaining employee files, attendance records, performance records and corrective action records.

Fair Housing

Must have a first hand knowledge of Fair Housing and Retention as stated by law.

Supervisor Responsibilities:

Direct/Indirect Supervision (hires, prepares appraisals, etc. Indirect means there are employees who report to a supervisor/manager who them reports to this position) Appx number of subordinates: 1 - 4

Specific Skills and Knowledge:

• HVA Certification
• Mircosoft Office Suite

Education and Experience:

HSD/GED

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee frequently is required to stand, talk and hear and must be mobile, able to climb ladders, balance, and stoop, kneel, crouch, and crawl.

The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in outside weather conditions; sometimes in extreme heat and/or adverse conditions. The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration. The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risks of electrical shock.

The noise level in the work environment can be loud.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee frequently is required to stand, talk and hear and must be mobile, able to climb ladders, balance, and stoop, kneel, crouch, and crawl.

The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in outside weather conditions; sometimes in extreme heat and/or adverse conditions. The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration. The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risks of electrical shock.

The noise level in the work environment can be loud.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Qualifications